Customer Success Manager (Job ID: VRCSMLA)
Customer Success Manager
Location: LATAM (Latin America only)
Employment Type: Full-Time
Compensation: $1,400 per month
Schedule: To be discussed, flexibility required for emergency shifts
Start Date: ASAP
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About the Role
The Client Support Lead plays a vital role in maintaining strong and lasting client relationships. First impressions matter and this role ensures that every client receives exceptional care and communication from their very first interaction.
You will be the go to person for both new and existing clients acting as the primary voice and representative of the company. Your ability to respond quickly, solve problems proactively and maintain professionalism across all communication channels will directly impact customer satisfaction and retention.
Key Responsibilities
Act as the first point of contact for all client inquiries
Communicate with clients via email text and phone calls ensuring timely responses
Handle client escalations quickly and update internal platforms accordingly
Support onboarding processes and assist during scheduled client meetings
Conduct outbound follow up calls when additional assistance is needed
Work independently and consistently meet expectations without micromanagement
Identify potential issues early and address them before they escalate
Will be trained to fully manage client call processes/script updates via a CRM Script Editor.
Preferred Qualifications
Minimum 1 year of experience in a Customer Success Manager
Neutral or excellent English speaking accent
Strong communication skills in both written and spoken English
Tech savvy and highly adaptable to new platforms
Tools and Platforms
Gmail
Google Spreadsheets
RingCentral preferred but not required
Technical and Work Requirements
Reliable backup power and internet service provider
Willingness to adjust schedule during urgent situations
Minimum of 16GB RAM for smooth multitasking
Why Join Us
High trust role with meaningful client impact
Long term growth potential within the company
Supportive team culture built on accountability and excellence
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