Customer Support Agent (Remote) - Join Our Team and Deliver Exceptional Experiences!
Position Summary:
- Company: Workwarp, a TEKsystems partner
- Compensation: Competitive salary
- Location: 100% Remote
- Start Date: Immediate openings available
Job Description:
We are seeking a highly skilled and customer-focused Customer Support Agent to join our team on a contract basis. As a Customer Support Agent, you will be the primary point of contact for retailers, providing exceptional customer experiences and resolving their queries in a timely and professional manner.
Responsibilities:
- Respond to 25-30 calls per day from retailers, addressing their questions and concerns about orders, claims, and other related issues
- Provide accurate and up-to-date information on pricing, discounts, billing, and shipping
- Research and resolve problems with orders and claims in a timely and efficient manner
- Populate data and participate in workflow processes within our Customer Relationship Management (CRM) system
- Collaborate with internal teams to ensure seamless communication and issue resolution
- Maintain accurate records, reports, and documentation as assigned
Requirements:
- 1-2 years of call center experience
- 1 year of customer service experience
- Baseline ability to 10-key by touch (industry standard minimum keystrokes requirement)
- 40 WPM typing speed (will be tested)
- Flexible schedule: Monday - Friday, 8-hour shift between 7AM-8PM (plus occasional Sundays)
- High school diploma or equivalent
What We Offer:
- Competitive salary
- 100% remote work opportunity
- Opportunity to work with a leading company and deliver exceptional customer experiences
- Collaborative and dynamic work environment
How to Apply:
We encourage you to apply, even if you feel you're not a perfect match. We're looking for great people to join our friendly team.
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TEKsystems is an equal opportunity employer and welcomes applications from diverse candidates.
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