Debit Card Support Specialist - Remote

Description:
• The Financial Investigation support specialist is responsible for investigating debit card disputes (fraud and non-fraud related)
• Maintaining the bank's compliance with Regulation E, VISA, NACHA, and AUB's T&C
• Completing a thorough investigation and complete regulatory reports, if warranted.
• Used to augment current staff due to an increased work load and attrition.

Requirements:
• Basic understanding of VISA rules/disputes
• Excellent communication skills, including writing, editing, proof reading, and speaking
• Ability to lead projects independently.
• Ability to address audiences of varying sizes internally and externally
• Ability to exercise sound business judgment
• Working knowledge of generally accepted business practices for internal communications
• Proficient computer skills relevant to Microsoft Word, Excel, PowerPoint, and SharePoint
• Ability to handle multiple tasks with attention to details
• Flexible, able to adapt to change and comfortable with ambiguity.
• Previous debit card fraud experience/understanding
• Previous Reg. E dispute experience.

Benefits:

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