The Delivery Operations Analyst is an operational specialist role responsible for supporting
effective delivery workforce coordination, contractor lifecycle management, resource planning
support, and operational reporting across the Americas region.
Working US timezone hours from the Philippines, this role acts as a key operational point of
continuity for AMER Delivery Operations, ensuring resource requests, contractor extensions,
reporting activities, and workforce planning signals are processed accurately and proactively in
real time.
The role supports Delivery Scheduling Leads by coordinating operational processes, maintaining
accurate workforce and utilisation data, proactively identifying operational risks, and ensuring
delivery operations activities progress within agreed governance frameworks and service levels.
At Beyond, we believe in work that leaves a mark. This role is for organised and proactive
individuals who thrive in fast-paced operational environments, take ownership for outcomes, and
support effective business operations through accuracy, collaboration, and accountability.
Here, you will be responsible for supporting operational delivery processes, workforce
coordination, contractor management tracking, and reporting activities while making a significant
impact by improving operational visibility, reducing delivery risk, and enabling effective workforce
planning across the business.
Role Responsibilities
- Monitor incoming hiring requisitions during US timezone hours, ensuring AMER resource
requests are reviewed and progressed within agreed service levels.
- Conduct first-pass bench and resource checks against workforce management systems
to identify opportunities to fulfil demand through internal bench capacity or offshore
delivery centres before external recruitment is initiated.
- Coordinate operational workflow activities for approved hiring requests, ensuring
alignment with agreed approval and governance processes.
- Maintain accurate operational records, logs, and reporting relating to workforce demand,
turnaround times, and delivery operations activity.
- Own and maintain a live register of AMER contractor end dates, proactively identifying
extension requirements, operational dependencies, and upcoming risks.
- Prepare contractor extension documentation and operational tracking activities,
coordinating with the People team where required for system administration and
compliance activities.
- Track FTC-to-FTE conversion activity and proactively follow up on outstanding actions,
approvals, or operational dependencies.
- Maintain accurate freelancer spend tracking information to support Finance reporting,
accrual management, and operational visibility.
- Support pipeline-to-resource matching activities by analysing workforce demand signals
and available delivery capacity across regions and role types.
- Prepare weekly demand-versus-capacity summaries for operational review meetings,
highlighting capacity risks, skills gaps, and workforce planning considerations.
- Monitor Salesforce opportunity stages and support workforce planning trigger activities
aligned to delivery governance processes.
- Maintain accurate utilisation and operational workforce data within agreed systems and
reporting tools.
- Support month-end operational compliance activities, including timesheet tracking and
escalation processes.
- Produce accurate operational reporting, workforce summaries, and ad hoc data analysis
to support Delivery Operations, Finance, and leadership decision-making.
- Proactively identify operational risks, process inefficiencies, or blockers and escalate
appropriately.
- Contribute to continuous improvement initiatives that strengthen operational visibility,
reporting accuracy, and workforce planning effectiveness.
As a Delivery Operations specialist at Beyond, you are expected to consistently demonstrate and
champion our values of Accountability, Integrity, and Innovation through your behaviours,
communication style, and day-to-day approach to operational delivery.
Individuals in this role are expected to:
- Take ownership of tasks, deadlines, and operational outcomes with a high level of
accountability and follow-through.
- Maintain professionalism, accuracy, and attention to detail across all operational activities
and reporting.
- Communicate proactively, respectfully, and clearly across teams, stakeholders, and
timezones.
- Demonstrate a collaborative “One Team” mindset by supporting cross-functional working
across Delivery, Recruitment, Finance, People, and Operations teams.
- Escalate risks, blockers, or operational concerns in a timely and solution-focused manner.
- Manage sensitive workforce and operational information responsibly and professionally.
- Demonstrate adaptability and resilience within a fast-paced and evolving operational
environment.
- Support operational excellence by identifying opportunities for process improvement,
efficiency, and stronger ways of working.
- Build positive and professional working relationships across the organisation through
collaboration, reliability, and consistency.
Requirements
Essential Experience:
- Experience in resource coordination, workforce planning, recruitment operations, delivery
operations, or project support within a professional services or technology environment.
- Comfortable working US timezone hours (Eastern or Pacific overlap) from the Philippines
on a sustained basis.
- Demonstrated ability to manage operational processes independently with limited
supervision.
- Strong organisational, prioritisation, and follow-through skills within a fast-paced
operational environment.
- Strong attention to detail, particularly in relation to workforce tracking, contractor
management, reporting, and operational data accuracy.
- Proficiency with spreadsheets, reporting tools, and operational systems used to manage
workforce, utilisation, or delivery data.
- Clear and professional written communication skills, with the ability to provide concise
operational updates, reporting, and escalation summaries.
- Ability to proactively identify operational risks, blockers, or process gaps and escalate
appropriately.
- Comfortable managing multiple concurrent workstreams across different stakeholders
and operational priorities.
- High level of accountability, ownership, and operational reliability.
Desirable Experience:
- Familiarity with PSA or resource management platforms such as Kantata, Mavenlink,
Qody, or similar tools.
- Experience working within a global operations or multi-region delivery environment.
- Understanding of contractor lifecycle management, onboarding, extensions, and
operational compliance tracking.
- Familiarity with Salesforce as a pipeline visibility and operational reporting tool.
- Experience producing operational dashboards, reporting packs, or workforce planning
summaries.
- Exposure to technology consulting, cloud services, managed services, or digital
transformation environments.
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