Desktop Support Analyst – Azure Virtual Desktop
- Job Description:
- Provide L2-L3 support for users accessing systems via **Azure Virtual Desktop (AVD)**
- Troubleshoot login issues, session disconnects, performance problems, and application access
- Support local laptops used primarily for AVD connectivity
- Support **Nerdio-managed AVD environments**, including:
- Dynamic host pools
- Golden image updates (following runbooks)
- Software distribution to AVD hosts
- Support user access and devices via:
- Active Directory (AD)
- Microsoft Entra ID (Azure AD)
- Intune
- Provide operational support for:
- PrinterLogic
- Mimecast
- Zscaler
- Perform daily checks, follow change processes, and escalate issues when required
- Requirements:
- Experience in **Service Desk, IT Support, or Endpoint Support**
- Hands-on experience supporting **Azure Virtual Desktop (AVD)**
- **Experience working with Nerdio (mandatory)**
- Strong Windows 10/11 troubleshooting skills
- Familiarity with Active Directory and user account management
- Comfortable working in structured, process-driven environments
- Strong written and spoken English
- Benefits:
- Fully remote
- Clear scope and expectations
- Hands-on experience with AVD and enterprise tools
- Opportunity to grow advance into leadership roles, while working with the brightest minds in the game
Apply tot his job
Apply To this Job