Digital Solution Architect - AI Native BPS (US Remote)
About the position
At NTT DATA Services, we know that with the right people on board, anything is possible. We’re building the next era of Business Process Services—AI-native, agentic BPaaS that fuses deep process expertise with LLMs, AI agents, and data-first design. This is not outsourcing 2.0—it’s services-as-software, built for scale, speed, and intelligence. Join our founding team and help transform industries like insurance, healthcare, and financial services with solutions that are 40% more efficient and infinitely more adaptive. If you want to build what the market hasn’t seen yet, this is it.
You will lead the design of end-to-end business process solutions powered by AI agents and decision-support platforms. Acting as the bridge between client stakeholders, product teams, and engineers, you will map current-state operations and co-create the future-state AI-native architecture.
- Responsibilities
- Understand client workflows (e.g., claims, lending, KYC) and pain points
- Architect AI-native solutions leveraging modular agentic platforms
- Define data and process models in collaboration with ontology and ML teams
- Drive roadmap alignment between domain priorities and tech capabilities
- Present solutions to C-level stakeholders and drive adoption
- Requirements
- 10+ years in Healthcare Payor or Banking
- Strong understanding of digital transformation and BPS
- Experience in designing automation workflows or BPaaS models
- Excellent client-facing communication and executive storytelling skills
- Familiarity with AI/ML concepts, even if not hands-on
- Benefits
- medical, dental, and vision insurance
- flexible spending or health savings account
- life and AD&D insurance
- short and long term disability coverage
- paid time off
- employee assistance
- participation in a 401k program with company match
- additional voluntary or legally-required benefits
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