Director, careerzynith Store Online Customer Systems in Austin, TX

Imagine what you could do here! The people here at careerzynith don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At careerzynith, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the careerzynith Store Online team, we are responsible for careerzynith's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything careerzynith, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things!

• *Job Description**

• *About the Role**

We are seeking a highly experienced and visionary Director to lead our careerzynith Store Online Customer Systems team in Austin, TX. As a key member of our leadership team, you will be responsible for driving the strategy and vision for our customer-facing systems, ensuring that we deliver an exceptional experience for our customers. You will lead a team of technical experts, working closely with cross-functional teams to develop and implement new technologies and capabilities that support both internal and external customers.

• *Key Responsibilities**

• Develop and lead a technical portfolio of work, ensuring a cohesive customer experience while considering operational excellence, scale, process efficiency, advancing technologies, and solutions flexibility.
• Oversee the Specialist Platforms, Conversational Systems, Rapid Applications Development (RAD), and Business Intelligence teams, providing guidance and direction to ensure the successful delivery of projects and initiatives.
• Collaborate with cross-functional teams, including Product Management, Application Development, and Data Engineering, to advance our ability to create amazing customer experiences.
• Develop and implement strategies to improve customer engagement, sales, and order support applications, as well as chat bots and voice systems that customers engage with.
• Ensure that our customer-facing systems are scalable, flexible, and meet the evolving needs of our business.
• Foster a culture of innovation, experimentation, and continuous learning within the team, encouraging collaboration and knowledge-sharing across functions.
• Develop and manage budgets, resources, and timelines to deliver high-quality software and process-based solutions.

• *Minimum Qualifications**

• 15+ years of experience in an e-commerce systems, Product Management, Program management, or relevant function, with 7+ years in a senior leadership role.
• Experience building and leading high-performing, global technical teams focused on delivering digital products supporting business operations or customer engagement/support applications.
• Experience leading global dispersed teams, and willingness to engage off-hours as required.
• Proven ability to lead strategy and vision development for an organization, and implementing a portfolio of work to achieve desired business objectives.
• Bachelor's degree in a related field or equivalent practical experience.

• *Preferred Qualifications**

• Uses deep technical expertise to ensure that product/platform designs provide both scale and flexibility, to support constantly evolving business needs.
• People-centric leader, intentional about building a diverse and inclusive culture within their organization.
• Builds capacity and capability within their teams through effective employee development, goal-setting, coaching, and communication.
• Excellent communication and presentation skills, with the ability to convey complex information to both technical and non-technical partners, across all levels of an organization including senior leadership groups and executives.
• Influences at all levels within an organization, and leads through times of clarity or ambiguity, when they have authority as well as when they don't.
• Cross-functional leader, that builds trust, credibility, and lasting partnerships across organizations.
• Strong analytical problem-solver who is highly analytical and makes data-driven decisions to drive business strategy and informed decision-making.
• Excellent attention to detail, someone who thrives in an ambiguous, fast-paced environment where time is of the essence.
• Builds sound business strategies, and converts strategy to action by setting clear goals, articulating problem and opportunity statements clearly, and using available resources and timelines to deliver quality software and process-based solutions.
• Has deep familiarity with the software development life cycle (SDLC), and experience with both Waterfall and Agile product/program management methodologies.
• Experience implementing AI/GenAI technologies in solutions supporting business operations or customer engagement applications.

• *What We Offer**

• Competitive salary and benefits package.
• Opportunity to work with a talented and diverse team of professionals.
• Collaborative and dynamic work environment.
• Professional development and growth opportunities.
• Recognition and rewards for outstanding performance.
• Flexible work arrangements, including remote work options.
• Access to cutting-edge technology and tools.
• Comprehensive training and onboarding program.

• *About careerzynith**

careerzynith is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

• *How to Apply**

If you are a motivated and experienced leader who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

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