Director, National Fulfillment

Director, National Fulfillment
The Company
Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.

Named by Newsweek as One of America’s Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today’s leading international suppliers of plumbing and water delivery solutions.

Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you’ll visit our website and learn more about Zurn Elkay at zurnelkay.com.

If you’re ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!

If you are a current employee, please navigate here to apply internally.

The Director, National Fulfillment is responsible for leading and optimizing Zurn Elkay’s national distribution and fulfillment operations across North American distribution centers. This role ensures safe, efficient, cost‑effective, and customer‑centric fulfillment of finished goods to support Zurn Elkay’s building products and water solutions business.
This leader sets the strategy for warehousing, order fulfillment, inventory deployment, and outbound logistics while driving continuous improvement, standardization, and scalability across the network. The role partners closely with Manufacturing, Transportation, Customer Service, Sales, and Planning to meet service and financial goals.

Key Responsibilities
Network & Operational Leadership
Provide overall leadership for three distribution centers, including site leaders and salaried/hourly teams
Establish consistent operating standards, KPIs, and best practices across all facilities
Drive a strong safety‑first culture, ensuring compliance with OSHA and company safety standards
Ensure facilities meet productivity, quality, and service level targets
Provide operational governance and visibility through standard work, exception management, and performance review cadences that surface root causes (missed pickups, rehandles, claims) and convert them into CI actions across Fulfillment and Transportation
Enable Transportation cost‑out and service targets by partnering with Logistics on carrier compliance, shipment optimization, consolidation, and adherence to ship calendars and CD0 commitments, ensuring fulfillment execution supports negotiated rates and network strategy.
Fulfillment & Customer Service Performance
Own end‑to‑end fulfillment performance, including order accuracy, on‑time shipment, and cycle time
Align fulfillment capabilities to customer requirements across channels (wholesale, project‑based, direct ship, etc.)
Partner with Customer Care and Sales to resolve service issues and support key accounts
Drive cross‑dock and service‑center execution discipline by aligning labor planning, wave release, inventory positioning, and load readiness to Transportation requirements (OTP/OTD, mode optimization, reduction in expedites, etc).
Inventory & Capacity Management
Collaborate with Supply Planning and Manufacturing to optimize inventory placement and deployment across the DC network
Balance service levels with working capital objectives
Lead seasonal and demand‑driven capacity planning
Continuous Improvement & Transformation
Lead continuous improvement and operational excellence initiatives across the fulfillment network
Identify and implement automation, material handling, and WMS improvements
Drive labor productivity, space utilization, and cost‑per‑unit improvements
Financial & Business Management
Own the fulfillment operating budget and cost performance
Develop business cases for capital investments (automation, expansions, technology)
Deliver cost‑to‑serve improvements while maintaining service excellence
Talent & Culture
Build, coach, and retain high‑performing DC teams
Support succession planning and leadership development
Champion organizational change and engagement initiatives
Cross‑Functional Collaboration
Build and maintain a strong partnership with various functional areas, including but not limited to Transportation, IT, Engineering, Procurement, and HR
Support network design evaluations, new product introductions, and acquisitions as needed
Key Performance Indicators (KPIs)
On‑time delivery (OTD)
Order accuracy
DC labor productivity and cost per unit shipped
Inventory turns and accuracy
Safety metrics (incident rate, near‑miss reporting)
Employee engagement and retention

Required Qualifications
Bachelor’s degree in Supply Chain, Operations, Engineering, Business, or related field (MBA preferred)
10+ years of progressive distribution/warehouse leadership experience, including multi‑site responsibility
Proven experience leading national or regional fulfillment operations
Strong financial acumen with experience managing large operating budgets
Demonstrated success in Lean, continuous improvement, or transformation initiatives
Experience with WMS platforms and distribution technology
Ability to travel to distribution centers and corporate locations

Total Rewards and Benefits
Competitive Salary
Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
Matching 401(k) Contribution
Health Savings Account
Up to 3 weeks starting Vacation (may increase with tenure)
12 Paid Holidays
Annual Bonus Eligibility
Educational Reimbursement
Matching Gift Program
Employee Stock Purchase Plan – purchase company stock at a discount!

• *THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.**

Equal Opportunity Employer – Minority/Female/Disability/Veteran

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