Ed Tech Customer Success & Training Specialist
About Us
Respondus is a leading SaaS company specializing in online exam integrity solutions for education and training markets. Our applications integrate with Learning Management Systems such as Canvas, Brightspace, Blackboard, and Schoology, helping institutions deliver secure online assessments.
Thousands of universities, K-12 districts, testing centers, and assessment providers rely on Respondus to support hundreds of millions of assessments annually. Respondus is a profitable, 20+ year old company with nearly all revenue recurring, no debt, and no outside investors.
We are currently reviewing applicants residing in Arizona, Arkansas, Colorado, Massachusetts, Montana, Oregon, Pennsylvania, South Carolina, Texas, Virginia, Washington, and Wisconsin.
About the Role
Over 2,500 higher education and K-12 institutions hold enterprise licenses for Respondus products. The Customer Success & Training team supports these customers throughout their lifecycle—from pilot testing and rollout to long-term adoption and growth.
As a member of the Customer Success & Training team you are an evangelist, a trainer, and one of the most knowledgeable resources within the company for our products. You dig into the details of our products and can jump on a call or screenshare in a moment’s notice to provide valuable insight to a customer. This role requires a bit of detective work and strong technical skills – to get at the root of challenges, technical and otherwise, and provide solutions or work with the Respondus Technical Support team as needed.
You must be enthusiastic, a fabulous communicator, learn quickly, and handle stressful situations with grace. This is a hands-on role in a small team, requiring strong time management, initiative, and the ability to handle complex customer situations with professionalism.
- Responsibilities
- Develop deep expertise in Respondus applications and their use within educational institutions
- Support institutions during pilot testing, rollout, and adoption of Respondus products
- Assist customers with troubleshooting and best-practice guidance, collaborating with Technical Support when needed
- Deliver training webinars, Q&A sessions, and product demonstrations
- Create and refine training materials including documentation, videos, and presentations
- Work with account managers to maintain strong relationships with customer institutions
- Help prepare responses for product inquiries, purchasing requirements, and RFP/RFI requests
- Identify and cultivate power users who can participate in training or co-marketing initiatives
- Attend education technology conferences to present sessions, demonstrate products, and collect leads
- Required Experience & Skills
- Bachelor’s degree
- 4+ years of experience in software training, customer success, or product evangelism (preferably in ed-tech)
- Experience working with Learning Management Systems such as Canvas, Blackboard, Brightspace, Moodle, or Schoology
- Strong communication, presentation, and public speaking skills
- Experience troubleshooting software or technical issues
- Excellent written communication and attention to detail
- Strong problem-solving and critical thinking skills
- Ability to work independently and collaboratively in a small team
- Familiarity with Salesforce, Teams, and webinar platforms
- Preferred Qualifications
- Experience presenting webinars or live training sessions
- Background working in educational technology environments
- B2B or B2E experience
- Experience with screen recording and video tools such as Camtasia or SnagIt
Compensation & Benefits
The salary for this role starts at $85,000 per year, with potential for higher compensation based on location and experience. Benefits include a company-paid health plan, vacation package, matching 401(k), and bonus plan.
This is a remote position requiring a distraction-free work environment. Some flexibility is needed to support meetings with colleagues across U.S. time zones and customers globally.
As an equal opportunity employer, Respondus is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, gender identity and expression, veteran status, or other non- job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. However, we cannot hire anyone who needs visa sponsorship.
How to Apply
Please email a cover letter and resume (Word or PDF) to [email protected]. We place high importance on the cover letter as part of our evaluation process.
No phone calls or agencies, please.
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