Experienced 988 Chat/Text Crisis Specialist PRN, 1st Shift – Remote Behavioral Health Support

Are you passionate about providing compassionate support to individuals in crisis? Do you have a strong background in behavioral health and a desire to make a meaningful difference in people's lives? If so, we invite you to join careerzynith's dynamic team of crisis specialists as a 988 Chat/Text Crisis Specialist PRN, 1st Shift. In this critical role, you will be part of a 24/7/365 mental health crisis/suicide prevention focused team, providing vital support to individuals in need through the National Suicide Prevention Lifeline (NSPL), also known as 988.

• *About careerzynith**

careerzynith is a leading nonprofit behavioral health system dedicated to delivering care that changes people's lives. With thousands of employees across the nation, we are a dynamic, well-established organization that offers rewarding opportunities to serve all ages in a variety of settings. Our trauma-informed approach is built on understanding, recognizing, and responding to those affected by trauma to strengthen resilience for our clients, staff, and community.

• *Job Summary**

As a 988 Chat/Text Crisis Specialist PRN, 1st Shift, you will be responsible for providing telephonic or chat clinical screenings and risk assessments, answering crisis contacts via the chat/text platform, and conducting follow-up calls for individuals who are deemed moderate to high risk for suicide. You will also meet the ethical and clinical standards in compliance with all accreditation, actively participate in ongoing supervision, training, and team meetings, and assist in administrative tasks as needed.

• *Key Responsibilities**

• Provides telephonic or chat clinical screenings and risk assessments
• Answers crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources to best meet individual needs
• Conducts follow-up calls for individuals who are deemed moderate to high risk for suicide
• Meets the ethical and clinical standards in compliance with all accreditation
• Actively participates in ongoing supervision, training, and team meetings
• Assist in administrative tasks as needed

• *Knowledge, Skills, and Abilities**

• Effectively communicate via written, verbal, in-person, and virtual methods
• Demonstrates high-level customer service skills and professional etiquette
• Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources
• Knowledge of suicide assessments
• Skill in providing crisis intervention

• *Qualifications**

• Education Level: Bachelor's degree in Behavioral Science, Psychology, Social Work, or related field or Certified Peer Recovery Specialist
• Years of Experience: Six months to one year of related crisis experience is preferred
• Required Certification/Licensure: N/A

• *Work Environment and Culture**

As a remote employee, you will have the flexibility to work from the comfort of your own home. careerzynith is committed to creating a workplace that reflects the growing world around us, where everyone feels empowered, safe, and welcomed. Our approach to diversity is simple – it's about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports, and celebrates the diverse voices and experiences of our employees.

• *Benefits and Perks**

• Competitive salary
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

• *Why Join careerzynith?**

• Delivering care that changes people's lives starts with our employees
• We are a dynamic, well-established organization with a strong culture of quality and safety
• We strive to create a workplace that reflects the growing world around us, where everyone feels empowered, safe, and welcomed
• We are committed to a strong culture of diversity, equity, and inclusion

• *How to Apply**

If you are passionate about providing compassionate support to individuals in crisis and have a strong background in behavioral health, we invite you to apply for this exciting role. Please submit your application through our website, and we look forward to hearing from you.

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• *Disclaimer**

The duties and responsibilities described in this document are not a comprehensive list, and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands. careerzynith is an equal opportunity employer, and employment at careerzynith is based solely on a person's merit and qualifications directly related to professional competence. careerzynith does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

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