Experienced 988 Chat/Text Specialist, Third Shift – Mental Health Crisis Response

At careerzynith, we're dedicated to delivering care that changes people's lives, and we're looking for talented individuals to join our team as a 988 Chat/Text Specialist, Third Shift. This hybrid role offers the flexibility to balance your time between our remote office and home, allowing you to maintain a healthy work-life balance while making a meaningful impact in the lives of those who need it most.

• *About careerzynith**

careerzynith is a dynamic, well-established organization that's committed to delivering care that changes people's lives. As a trauma-informed organization, we recognize the importance of understanding, recognizing, and responding to those affected by trauma to strengthen resilience for our clients, staff, and community. Our organizational culture is built on respect, expertise, integrity, and empowerment, and we're passionate about creating a workplace that reflects the growing world around us.

• *Job Summary**

As a 988 Chat/Text Specialist, Third Shift, you'll be part of a 24/7/365 mental health crisis/suicide prevention focused team that handles incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988. You'll provide brief clinical screenings, risk assessments, and appropriate service linkage for individuals who are experiencing emotional distress. While the interactions begin online, this position may also support telephonic intervention if an individual would prefer or need continued support to ensure safety.

• *Key Responsibilities**

• Provides telephonic or chat clinical screenings and risk assessments
• Answers crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources to best meet individual needs
• Conducts follow-up calls for individuals who are deemed moderate to high risk for suicide
• Meets the ethical and clinical standards in compliance with all accreditation
• Actively participates in ongoing supervision, training, and team meetings
• Assist in administrative tasks as needed

• *Knowledge, Skills, and Abilities**

• Effectively communicate via written, verbal, in-person, and virtual methods
• Demonstrates high-level customer service skills and professional etiquette
• Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources
• Knowledge of suicide assessments
• Skill in providing crisis intervention

• *Qualifications**

• Bachelor's degree in behavioral science, Psychology, Social Work, or related field required, or Certified Peer Recovery Specialist
• Six months to one year of related crisis experience is required

• *Work Environment and Culture**

As a 988 Chat/Text Specialist, Third Shift, you'll be working in a remote setting, with the flexibility to balance your time between our office and home. Our organizational culture is built on respect, expertise, integrity, and empowerment, and we're passionate about creating a workplace that reflects the growing world around us. We're committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.

• *Compensation and Benefits**

• Competitive salary, reflecting your skills and experience
• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

• *Career Growth Opportunities and Learning Benefits**

At careerzynith, we're committed to investing in our employees' growth and development. As a 988 Chat/Text Specialist, Third Shift, you'll have access to ongoing supervision, training, and team meetings, as well as opportunities for professional development and advancement. We're passionate about creating a workplace that empowers our employees to reach their full potential and make a meaningful impact in the lives of those who need it most.

• *How to Apply**

If you believe you have what it takes to join our team as a 988 Chat/Text Specialist, Third Shift, submit your application without delay. We're keen to hear from talented candidates like you.

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• *Equal Opportunity Employer**

careerzynith is an equal opportunity employer. Employment at careerzynith is based solely on a person's merit and qualifications directly related to professional competence. careerzynith does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

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