Experienced B2B Customer Success Lead – Spearheading Customer Growth in Korea for careerzynith

At careerzynith, we're revolutionizing the way people learn languages, starting with English, Spanish, and French. Our mission is to make language learning accessible to the next billion people worldwide. With a strong focus on innovation and customer satisfaction, we're seeking an experienced B2B Customer Success Lead to join our team in Korea. As a key player in our customer success program, you'll have the opportunity to build strong relationships with top leaders, collaborate closely with our product team, and shape the future of customer success at careerzynith.

• *About careerzynith**

careerzynith is on a journey to reinvent language learning. We're creating an AI-powered experience that replicates the flow of a conversation, making it radically more accessible for people to have conversations in a foreign language. Our goal is to help hundreds of millions of people gain fluency who otherwise wouldn't be able to. We've made significant progress since our launch in South Korea, where we've become the top-grossing education app in the country. We've expanded to over 40 countries globally and are continuing to grow.

• *Our Story**

Our story began over five years ago, and we've been thoughtfully adding new team members only when we think they can truly play a big role in our mission. We're a team of over 90 based throughout San Francisco, Seoul, Tokyo, Taipei, and Ljubljana. We're well-funded, with a $1B valuation from our Series C round, backed by key partners like Accel, OpenAI, Founders Fund, Y Combinator, Khosla Ventures, Lachy Groom, Josh Buckley, and more.

• *About This Role**

As a B2B Customer Success Lead in Korea, you'll be responsible for driving customer success and ensuring learners achieve their goals. You'll serve as an escalation point for daily customer requests, handle operational tasks, and analyze customer data to identify key insights and deliver actionable solutions. You'll also partner with the sales team for presentations and customer pitches, empower and enable the broader CSM team, engage and communicate with customers to enhance their experience and retention, and collaborate cross-functionally with Sales, Marketing, and Product/Engineering teams to ensure customer success.

• *Key Responsibilities**

• Serve as an escalation point to daily customer requests and handling operational tasks like customer contracts and questions.
• Analyzing customer data to identify key insights and deliver actionable solutions.
• Partnering with the sales team for presentations and customer pitches.
• Empower and enable the broader CSM team.
• Engaging and communicating with customers to enhance their experience and retention.
• Collaborating cross-functionally with Sales, Marketing, and Product/Engineering teams to ensure customer success.

• *What We're Looking For**

• 5+ years of previous customer success experience in a B2B environment and previous business operations experience, specifically as a CSM or a Partner Manager.
• Excellent customer communication skills, strong written communication in both English and Korean, and the ability to communicate and summarize problems to engineering teams.
• Ability to write engaging messaging for customers and creatively solve customer issues while keeping them happy.
• Experience in fast-paced environments is a plus.
• Experience in people managing (especially a team of CSMs) is a huge plus.
• A desire to learn and grow quickly.

• *Why Work at careerzynith**

• Join a fantastic, tight-knit team at the right time: we're growing very quickly, we've most recently raised our Series C from some of the top investors in the valley, and we've achieved product-market fit in our initial markets. You'd join at a magical time when a single person could significantly change the course of the company.
• Do your life's work with people you'll love working with: we care strongly about our craft and want every person at careerzynith to feel like they're growing every day. We believe in the idea that working with people you both enjoy and have respect for makes everything better. We hire thoughtfully and only work with people we admire deeply.
• Global in nature: We're live in over 40 countries and launching in a number of new markets soon. We have dedicated offices in San Francisco, Ljubljana, Seoul, and Tokyo, and you'll have the opportunity to talk to users in each of these regions on a regular basis as well as travel.
• Impact people's lives in a major way: Learning a language is one of the single most life-changing skills one can learn, and right now 99% of people never achieve their goal because the process is broken. We're helping millions of people achieve their goals and improve their lives.

• *Equal Employment Opportunity**

careerzynith does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

• *Apply to this Job**

If you're passionate about driving customer success and ensuring learners achieve their goals, we encourage you to apply to this exciting opportunity. Join our team at careerzynith and be part of a journey that's changing the way people learn languages.

Apply for this job