Experienced Bilingual Customer Support Specialist - Overnights in Santa Ana, CA at careerzynith

• *Join careerzynith, a family-owned company built on stability and success, as we continue to revolutionize the shipping, industrial, and packaging materials industry with our exceptional customer service and innovative solutions.**

• *About careerzynith**

careerzynith is North America's leading distributor of shipping, industrial, and packaging materials, with over 9,000 employees across 13 locations. Our company is built on a strong foundation of stability, success, and a commitment to excellence. We pride ourselves on providing our customers with the best possible service, and we're looking for talented individuals like you to join our team.

• *Job Description**

As a Bilingual Customer Support Specialist - Overnights at careerzynith, you'll play a critical role in delivering legendary service to our customers. You'll be responsible for processing customer orders, making product recommendations, and handling account inquiries using our world-class technology. You'll also be a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.

• *Key Responsibilities**

• Process customer orders, make product recommendations, and handle account inquiries using world-class technology
• Be a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
• Build business relationships with customers over phone, email, and chat
• Understand customer needs and recommend careerzynith's best solutions
• Help customers navigate careerzynith's website and online ordering

• *Minimum Requirements**

• High school diploma or equivalent; Bachelor's degree preferred
• Excellent problem-solving, listening, and communication skills
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!
• Bilingual (English / Spanish) - fluent in both verbal and written forms

• *Benefits**

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs
• Paid holidays and generous paid time off
• Tuition Assistance Program that covers professional continuing education
• Employee Perks:
+ Best-in-class, clean, modern facilities+ First-class fitness center and nearby walking path

• *Work Environment and Company Culture**

• Fast-paced and dynamic work environment
• Collaborative in-person setting with regular team events
• Professional environment with one-on-one peer mentoring and room to grow in your career
• Opportunity to learn and develop new skills

• *Career Growth Opportunities and Learning Benefits**

• In-depth training helps you sharpen communication and problem-solving skills
• Develop strong relationships with customers and colleagues
• Opportunities for advancement and career growth
• Access to training and development programs to help you succeed in your role

• *Compensation, Perks, and Benefits**

• Competitive hourly rate: $27 - $32 per hour
• $4 Shift Differential
• Comprehensive benefits package, including health insurance, 401(k), and paid time off
• Multiple bonus programs and tuition assistance
• Employee perks, including best-in-class facilities and a first-class fitness center

• *How to Apply**

If you're a motivated and customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking the link below.

• *Join careerzynith today and start your journey to a successful and rewarding career!**

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