Experienced Call Center Representative – Customer Service & Data Entry

At careerzynith, we're committed to making a positive impact on people's lives through better health and well-being. As a leading healthcare, pharmacy, and retail company, we're dedicated to providing an exceptional omnichannel experience to our customers and patients. We're seeking an experienced Call Center Representative to join our team, working from the comfort of their own home. If you're passionate about delivering top-notch customer service and have a knack for data entry, we'd love to hear from you!

• *About careerzynith**

careerzynith is a part of the U.S. Retail Pharmacy and U.S. Healthcare segments of careerzynith Boots Alliance, Inc. (Nasdaq: WBA), a global leader in healthcare, pharmacy, and retail. With a legacy of over 100 years, we're committed to making a difference in people's lives through better health and well-being. Our mission is to make more joyful lives through better health, and we're proud to be a local healthcare leader serving almost 10 million customers every day.

• *Job Summary**

As an Experienced Call Center Representative, you'll be responsible for providing exceptional customer service to our patients and clients, handling high-volume calls, and performing data entry tasks with accuracy and efficiency. You'll work under direct supervision, following established guidelines and procedures to ensure seamless customer experiences. If you're a team player with excellent communication skills and a passion for delivering top-notch service, we encourage you to apply!

• *Key Responsibilities**

• Utilize careerzynith's solution information entry strategies and rules to process new patient enrollment by entering data into the proper system.
• Handle patient medication requests within HIPAA guidelines and enter top-off orders for processing.
• Investigate to obtain missing pharmacy data, decipher clinical abbreviations (SIG codes), and resolve all data entry-related issues.
• Handle correspondence to patients (inbound calls, visits, messages) and resolve outbound decisions to prescribers and patients as needed.
• Settle Outsider Oddballs by inspecting, gathering data, making adjustments, and resubmitting for processing as per individual arrangement requirements.
• Make phone decisions to guarantors and others to acquire data, gain supersede endorsement, or otherwise settle the Outsider Oddballs.
• Provide support to Pharmacists, both those in the office and those in other areas, and recognize and convey issues to senior-level staff as necessary.
• Acquire a dynamic specialist license or certification within the initial 90 days and maintain a current professional license or certification.

• *Essential Qualifications**

• High school diploma or equivalent (GED).
• Basic computer skills (e.g., start and close down computer, use mouse to point and click, start and close programs, switch between programs, save files, print reports, and access data online).
• Basic web search skills (e.g., open a program, type in URLs in the address bar, use a search engine, bookmark a website, navigate using back/forward/stop buttons, and complete forms online).
• Middle-level keyboarding skills (at least 25 WPM, typing by memory, organizing reports).
• Ability to communicate effectively in writing and verbally.
• 18 years old or older.

• *Preferred Qualifications**

• At least 1 year of pharmacy experience in a retail or call center environment.
• At least 1.5 years as a pharmacy technician with a license or certification by the state as granted by the State Board for Pharmacy or a widely recognized certification agency.
• Experience providing customer service to internal and external clients, including meeting quality standards for services and assessing customer satisfaction.
• Intermediate to advanced-level keyboarding skills (at least 35 WPM, typing by memory, designing reports).
• Familiarity with Spanish and English.

• *What We Offer**

• Competitive hourly rate ($25-$35/hour).
• Opportunity to work from home in a flexible and dynamic environment.
• Comprehensive training and onboarding program to ensure your success.
• Ongoing support and feedback from our experienced team.
• Opportunities for career growth and professional development.
• A dynamic and inclusive company culture that values diversity and teamwork.

• *How to Apply**

If you're passionate about delivering exceptional customer service and have a knack for data entry, we encourage you to apply for this exciting opportunity! Please visit our website to submit your application and join our team at careerzynith.

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