Experienced Customer Accounts and Billing Manager (Manager 2) – Utility Billing Operations and Process Improvement

At careerzynith, we're dedicated to delivering exceptional customer experiences and innovative solutions in the utility industry. As a key member of our team, the Experienced Customer Accounts and Billing Manager (Manager 2) will play a vital role in shaping the future of our billing operations and process improvements. If you're a seasoned professional with a passion for leadership, customer service, and process optimization, we encourage you to apply for this exciting opportunity.

• *About the Position**

We're seeking an experienced and results-driven Customer Accounts and Billing Manager (Manager 2) to lead our team of 14 technical staff, including Accountants and Technicians. As a key member of our leadership team, you'll be responsible for designing and implementing comprehensive training programs, driving process enhancements, and managing an annual revenue of over $56 million. Your expertise in utility billing practices, regulatory compliance, and process improvement will be instrumental in ensuring the accuracy and efficiency of our billing operations.

• *Responsibilities**

As the Experienced Customer Accounts and Billing Manager (Manager 2), you'll have the following key responsibilities:

• **Supervise, Coach, and Monitor Team Performance**: Lead and motivate a team of 14 technical staff, including Accountants and Technicians, to achieve exceptional results and high-quality performance.
• **Design and Implement Comprehensive Training Programs**: Develop and implement training programs to elevate staff competencies and ensure adherence to billing procedures, ensuring that our team is equipped to deliver exceptional customer experiences.
• **Drive Process Enhancements and Improvements**: Proactively identify and drive process enhancements to boost efficiency and accuracy across billing operations, leveraging your expertise in utility billing practices and process improvement.
• **Manage Annual Revenue and Billing Adjustments**: Oversee the management of an annual revenue of over $56 million, ensuring accurate and timely processing of billing adjustments and processes.
• **Administer the Utility Discount Program**: Ensure accurate and timely processing of billing credits for approximately 17,000 customers, maintaining the integrity of our Utility Discount Program.
• **Collaborate with SPU Partners and City Auditors**: Work closely with SPU partners and city auditors to validate and enhance billing accuracy and efficiency, ensuring compliance with regulatory requirements.
• **Cultivate Strong Relationships and Foster a Collaborative Work Environment**: Build and maintain strong relationships with team members, stakeholders, and external partners, fostering a collaborative work environment that promotes open communication and teamwork.
• **Support and Mentor Team Members**: Provide guidance and support to team members to build a high-performing team and enhance morale, recognizing and rewarding achievements to drive success.
• **Assist in Projects Aimed at Improving Billing Accuracy and Implementing New Technologies**: Collaborate with cross-functional teams to identify and implement innovative solutions, leveraging your expertise in billing management and process improvement.

• *Requirements**

To be successful in this role, you'll need to possess the following qualifications and skills:

• **Minimum of Five (5) Years of Professional Experience**: You'll need a minimum of five years of professional experience related to utility or customer service program management, with a strong understanding of utility billing practices and regulatory compliance.
• **At Least Two (2) Years of Supervisory/Lead Experience**: You'll need at least two years of supervisory or lead experience, with a proven track record of leading high-performing teams and driving process improvements.
• **Bachelor's Degree in Business Administration, Public Administration, or Related Field**: You'll need a Bachelor's degree in business administration, public administration, or a related field, or two additional years of qualifying experience.
• **Proven Experience in Billing Management and Process Improvement**: You'll need proven experience in billing management and process improvement, with a strong understanding of utility billing practices and regulatory compliance.
• **Excellent Organizational and Communication Skills**: You'll need excellent organizational and communication skills, with the ability to manage multiple projects and priorities effectively.
• **Proficiency in Relevant Software and Tools**: You'll need proficiency in relevant software and tools, with the ability to adapt to new technologies and systems.

• *Nice-to-Haves**

While not essential, the following skills and qualifications would be beneficial in this role:

• **Demonstrated Skill in Recognizing and Rewarding Achievements**: You'll have a proven track record of recognizing and rewarding achievements to enhance team morale and drive success.
• **Track Record of Implementing Innovative Solutions**: You'll have a track record of implementing innovative solutions and holding team members accountable with clear goals and performance metrics.

• *Benefits**

As a valued member of the careerzynith team, you'll enjoy a comprehensive benefits package, including:

• **Dental Insurance**: Comprehensive dental insurance to protect your oral health and well-being.
• **Disability Insurance**: Disability insurance to provide financial security in the event of illness or injury.
• **Employee Discount**: Exclusive employee discounts on careerzynith products and services.
• **Health Insurance**: Comprehensive health insurance to protect your physical and mental health.
• **Opportunities for Advancement**: Opportunities for career growth and advancement within careerzynith.
• **Vision Insurance**: Comprehensive vision insurance to protect your eye health and well-being.
• **Work from Home**: Flexible work arrangements, including the option to work from home.
• **Generous Benefits Package**: A comprehensive benefits package, including a generous pension plan with employer/employee contributions.
• **Free Public Transportation Options**: Free public transportation options to make your commute easier and more convenient.
• **City Pension Plan**: A city pension plan with employer/employee contributions to provide financial security in retirement.

• *Why Join careerzynith?**

At careerzynith, we're passionate about delivering exceptional customer experiences and innovative solutions in the utility industry. As a member of our team, you'll have the opportunity to:

• **Make a Difference**: Contribute to the development of innovative solutions that make a real difference in people's lives.
• **Grow and Develop**: Enjoy opportunities for career growth and advancement within careerzynith.
• **Collaborate with Talented Professionals**: Work with a talented team of professionals who share your passion for innovation and customer service.
• **Enjoy a Dynamic and Supportive Work Environment**: Experience a dynamic and supportive work environment that promotes open communication, teamwork, and collaboration.

• *How to Apply**

If you're a motivated and results-driven professional with a passion for leadership, customer service, and process optimization, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience to [insert contact information]. We look forward to hearing from you!

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