Experienced Customer Call Center Representative – Remote Position at careerzynith

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse teams? If so, we invite you to join careerzynith as an Experienced Customer Call Center Representative – Remote Position!

At careerzynith, we're committed to putting people first and achieving success with integrity. As a leading comprehensive waste management environmental solutions provider in North America, we're driven by a mission to help our customers achieve their sustainability goals. Our team is dedicated to providing top-notch customer service, and we're seeking talented individuals like you to join our ranks.

• *About careerzynith**

careerzynith is North America's largest comprehensive waste management environmental solutions provider. With a strong commitment to sustainability, we offer a wide range of services, including collection, recycling, and disposal, to millions of residential, commercial, industrial, and municipal customers across the U.S. and Canada. Our innovative infrastructure and capabilities in recycling, organics, and renewable energy enable us to provide environmental solutions to our customers and collaborate with them to achieve their sustainability goals.

• *Job Summary**

As a Customer Call Center Representative at careerzynith, you will be the face of our company, interacting with customers via multi-channel customer service platforms, including phone, email, live chat, or self-service channels. You will handle a variety of inquiries, including billing and proration, service changes, cancellations, and missed service inquiries. Your exceptional communication skills, active listening abilities, and problem-solving skills will enable you to consistently provide an exceptional level of customer service, even in high-pressure situations.

• *Key Responsibilities**

• Fields customer service inquiries and handles customer service transactions independently and proficiently
• Demonstrates active listening skills and confirms understanding of customer needs, issues, and requests
• Uses authorized systems to gather information, provide information, and/or update customer records
• Provides standard information and education regarding service options, charges, billing, and contracts
• Demonstrates ownership of the customer issue by providing one call resolution
• Serves as an advocate for customers with repeat issues by engaging the right department and people within careerzynith
• Communicates concise and accurate information
• Listens for and identifies opportunities to cross-sell additional products and services
• Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information
• Supports other service lines when required
• Attempts to retain customers who call to cancel services by probing for cancellation reasons and offering alternatives
• Meets or exceeds service and operational standards established for the call center, including attendance, adherence, quality, productivity, safety, and timeliness goals
• Completes cross-training with Operations, Sales, and Billing

• *Qualifications**

• Education: High school diploma or G.E.D (accredited)
• Experience: One (1) year of previous customer service experience (in addition to education requirement)
• Remote Work Requirements:
+ High Speed Internet (Minimum 50mbs download and 10mbs upload)+ A private workspace in which the employee is able to work the entirety of their shift without interruptions or distractions+ The ability to physically connect the computer to the modem or router
• Other requirements associated with remote work positions include:
+ Excellent verbal, written, and analytical skills+ Computer skills – MS Office+ Typing Skills+ Professional phone etiquette+ Ability to multitask+ Ability to react well under pressure and treats others with respect+ Identifies and resolves problems in a timely manner+ Prioritizes and plans work activities+ Focuses on solving conflicts and listening to others without interrupting+ Is consistently at work and on time+ Work efficiently and effectively, both independently and as a team to ensure exceeding call center's standards+ Balances team and individual responsibilities and helps build a positive team spirit+ Adapts and able to deal with frequent changes in the work environment+ Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments+ Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner

• *Work Environment**

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day
• Required to exert physical effort in handling objects less than 30 pounds rarely
• Normal setting for this job is: office setting

• *Benefits**

At careerzynith, we offer a competitive total compensation package, including:

• Medical, Dental, Vision, Life Insurance, and Short Term Disability
• Stock Purchase Plan
• Company match on 401K
• Paid Vacation, Holidays, and Personal Days

• *Why Join careerzynith?**

• We're a leader in the waste management industry, with a strong commitment to sustainability
• We offer a dynamic and supportive work environment, with opportunities for growth and development
• We're a family-oriented company, with a focus on work-life balance
• We're committed to investing in our employees, with training and development programs to help you succeed

• *How to Apply**

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application today, and join our team at careerzynith!

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