Experienced Customer Care Advocate - careerzynith Utica

• *Job Summary:**

Join careerzynith, a leading organization in the healthcare industry, as an Experienced Customer Care Advocate in our Utica location. As a key member of our customer care team, you will play a vital role in delivering exceptional service to our customers, resolving their inquiries and concerns in a professional, efficient, and timely manner. If you are passionate about providing outstanding customer experiences, have excellent communication skills, and are eager to grow your career in a dynamic and supportive environment, we encourage you to apply.

• *About careerzynith:**

careerzynith is a forward-thinking organization that is committed to delivering innovative healthcare solutions to our customers. We believe in fostering a culture of diversity, inclusion, and innovation, where our employees can grow and thrive. Our mission is to provide leading-edge healthcare insurance and services that meet the evolving needs of our customers.

• *Job Description:**

• *Key Responsibilities:**

• Provide exceptional customer service to our customers, responding to their inquiries and concerns in a professional, efficient, and timely manner.
• Resolve customer issues accurately and efficiently, resulting in high-quality service and high levels of customer satisfaction.
• Utilize various communication channels, including phone, email, web chat, and mail, to respond to customer inquiries and concerns.
• Develop effective internal working relationships to improve communication and collaboration with colleagues.
• Share ideas and solutions to improve processes, procedures, and systems.
• Consistently demonstrate high standards of integrity, adhering to careerzynith's mission and values, and supporting the Lifetime Healthcare Companies' mission and values.
• Maintain high regard for customer privacy in accordance with careerzynith's corporate privacy policies and procedures.
• Regularly attend meetings, training, and skill development sessions to support career growth and individual development plans.

• *Essential Qualifications:**

• High school diploma or equivalent required.
• Customer service experience preferred.
• Ability to multitask, actively listening to customers, navigating screens on the computer, typing call documentation, and speaking to customers simultaneously.
• Excellent computer skills, including the ability to navigate in a Windows environment, working between multiple programs and applications at the same time.
• Adept at communicating effectively and diplomatically while working as a collaborative team member.
• Organizational, reasoning, and problem-solving skills.
• Strong organizational skills and ability to prioritize, multitask, and work in a fast-paced environment, remaining professional and focused under multiple pressures and demands.

• *Preferred Qualifications:**

• Bi-lingual English/Spanish required (must have ability to speak Spanish fluently).
• Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9 out of 12 months.
• Completed training on all parts of scheduling unit.
• Ability to efficiently resolve complex and escalated issues with minimal direction.
• Advanced system and navigational skills.
• Expanded communication skills across multiple channels, including voicemail, email, web chat, outbound calls, membership growth, retention, etc.

• *Physical Requirements:**

• Work is completed in a traditional office environment under fluorescent lighting.
• Ability to arrive on time at work and as scheduled.
• Ability to meet minimum performance metrics.
• Must be able to function while sitting at a desk viewing a computer and using a keyboard and mouse for 3 or more hours at a time.
• Must be able to travel across the enterprise.
• Regularly required to talk.
• Regularly required to hear.

• *Compensation and Benefits:**

• Competitive salary range: $18.22 - $23.89 per hour.
• Comprehensive benefits package, including group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.
• Opportunity for remote work within all jobs posted by the careerzynith Talent Acquisition team.
• Equal opportunity employer, committed to diversity and inclusion.

• *How to Apply:**

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and let's discuss how you can become a vital part of our success story.

• *Equal Opportunity Employer:**

careerzynith is an equal opportunity employer, committed to diversity and inclusion. We believe that diversity of thought and background drives innovation, and we recruit the best candidates from all communities to diversify and strengthen our workforce.

• *About Our Company Culture:**

Our employees are united by our Lifetime Way Values & Behaviors, which include compassion, pride, excellence, innovation, and having fun! We aim to be an employer of choice by valuing workforce diversity, innovative thinking, employee development, and by offering competitive compensation and benefits.

• *Join Our Team:**

At careerzynith, we are committed to creating a work environment that is inclusive, supportive, and empowering. We believe that our employees are our greatest asset, and we invest in their growth and development to ensure that they have the skills and knowledge needed to succeed in their roles. If you are passionate about delivering exceptional customer service and are eager to grow your career in a dynamic and supportive environment, we encourage you to apply for this exciting opportunity.

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