Experienced Customer Care Coordinator – Delivering Exceptional Customer Experiences at careerzynith

• *About careerzynith**

careerzynith is a leading provider of innovative solutions and services, dedicated to making a positive impact on the lives of our customers and the communities we serve. Our commitment to excellence, diversity, and inclusion has earned us a reputation as a trusted partner and employer of choice. We are passionate about empowering our associates to reach their full potential, and we strive to create a work environment that is dynamic, inclusive, and supportive.

• *Job Summary**

We are seeking an experienced Customer Care Coordinator to join our team at careerzynith. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through timely and professional resolution of customer concerns. You will serve as a liaison between branches and customers, providing personalized attention and ensuring that customer needs are met. If you are a customer-focused individual with excellent communication skills and a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity.

• *Responsibilities**

As a Customer Care Coordinator at careerzynith, you will be responsible for:

• Receiving inbound and making outbound calls to resolve routine customer concerns (e.g., service, billing, results) in a timely and professional manner. May deviate from routine procedures to diagnose root cause of more complex customer issues.
• Coordinating and resolving customer follow-up requests as a liaison between branches and customers to provide and maintain the highest level of customer service.
• Prioritizing open, overdue, and/or critical customer follow-up requests (CFRs) or customer concerns and escalating to management as needed.
• Reviewing and responding to customer feedback collected through external sources. Compiling statistical data (e.g., net promoter scores, or NPS), identifying trends, and reporting to management team.
• Making contact with cancel request customers to retain business. Probing to identify root cause and using approved customer save offers (e.g., discounts, service calls) to retain customer.
• Completing special projects to support branch operations and efficiency.
• Entering and maintaining customer data (e.g., contact information, service plan, billing information) into customer database accurately and timely.
• Researching customer database for account and service history and information to resolve customer concerns.
• Following standard policies, procedures, and scripting when interacting with and resolving customer concerns to ensure quality outcomes.
• Assessing customer needs for additional services and up-selling as appropriate.
• Identifying and communicating improvement opportunities or trends impacting the customer experience to management.
• Receiving customers and vendors at assigned branch.

• *Education and Experience Requirements**

• High school diploma/GED required. Associate's degree preferred.
• 2-3 years of customer service experience required.
• Experience resolving escalated customer service issues required.
• Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

• *Physical Demands & Working Conditions**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:

• Sit, stand, and walk
• Use hands and arms to handle, feel, or reach
• Speak and hear
• Use close vision abilities

Occasionally required to:

• Lift or move up to 25 lbs
• Stoop, kneel, crouch, or crawl

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Noise level:

• Low to moderate

Adverse Conditions:

• Minimal

Ability to speak, read, and write fluently in English is required.

You MUST BE physically located in the United States while performing this job.

• *Diversity, Equity, and Inclusion**

careerzynith is committed to diversity, equity, and inclusion. We strive to create a work environment that is inclusive, respectful, and supportive of all associates. We welcome and encourage applications from diverse candidates, including minorities, women, protected veterans, and individuals with disabilities.

• *Compensation and Benefits**

careerzynith offers a competitive compensation package, including:

• Salary range: $31,819.00 - $58,865.00
• Benefits, including Medical/Dental/Vision insurance and Company-matching 401(k)
• Other programs and perks

• *How to Apply**

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.

• *Equal Opportunity Employer**

careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, respectful, and supportive of all associates.

• *Disclaimer**

careerzynith performs pre-employment testing. To view our disclaimer, please visit [careerzynith website].

Apply Job!

Apply for this job