Experienced Customer Care Executive - Sales: Drive Sales Growth and Deliver Exceptional Customer Experience at careerzynith

About careerzynith

At careerzynith, we're passionate about empowering individuals to achieve their full potential and making a meaningful impact in the lives of our customers. As a leading organization in the industry, we're committed to fostering a culture of innovation, collaboration, and continuous learning. Our team of dedicated professionals is driven by a shared vision to deliver exceptional customer experiences and drive business growth through strategic partnerships.

Job Summary

We're seeking an experienced Customer Care Executive - Sales to join our dynamic team at careerzynith. As a key member of our sales and customer service team, you'll play a critical role in managing inbound and outbound voice processes, customer service inquiries, and lead conversions. If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities

As a Customer Care Executive - Sales at careerzynith, you'll be responsible for:

• Managing inbound and outbound voice processes and customer service inquiries to ensure timely resolution and high customer satisfaction.


• Supporting new customer registrations and onboarding processes to ensure seamless integration and a positive customer experience.


• Managing customer queries and feedback via email or phone, providing clear and concise solutions to resolve issues within defined Service Level Agreements (SLAs).


• Managing leads and customers via click-to-call and references, converting leads into customers through effective communication and relationship-building.


• Utilizing positive language and active listening skills to build trust and rapport with customers, ensuring a high level of customer satisfaction and loyalty.

Requirements

To succeed in this role, you'll need:

• 1-5 years of experience in voice process, with a minimum of 1 year of experience in customer service or telemarketing.


• Strong phone etiquette and active listening skills, with the ability to communicate clearly and concisely to resolve customer queries.


• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.


• Strong problem-solving skills, with the ability to think critically and creatively to resolve complex customer issues.


• Proficiency in using positive language and tone to build trust and rapport with customers.

Qualifications

We're looking for candidates with:

• SSC/HSC or any graduate degree, with a strong focus on customer service and communication skills.


• Experience in telemarketing, customer service, or a related field, with a proven track record of success in lead conversion and customer satisfaction.


• Fluency in English, with the ability to communicate effectively in a fast-paced, dynamic environment.


• Punjabi language skills are an asset, but not required.

Work Environment and Culture

As a remote employee at careerzynith, you'll enjoy:

• A flexible and dynamic work environment, with the ability to work from home and manage your schedule effectively.


• A collaborative and supportive team culture, with opportunities for growth and development through training and mentorship.


• A focus on work-life balance, with a flexible schedule and opportunities for professional development and advancement.

Compensation and Benefits

We offer a competitive salary range of ₹25,000 - ₹30,000 per month, plus:

• Cell phone reimbursement and internet reimbursement to support your work-from-home setup.


• A comprehensive benefits package, including health insurance, retirement savings, and paid time off.


• Opportunities for professional development and advancement, with a focus on career growth and success.

How to Apply

If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for the role. We can't wait to hear from you!

Apply for this job