Experienced Customer Care Representative - Part Time - Work From Home (OK, AL, GA Applications Only)
Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Do you thrive in a remote setting and enjoy the flexibility of working from home? If so, we invite you to join careerzynith's Customer Care team as an Experienced Customer Care Representative - Part Time - Work From Home.
At careerzynith, we take pride in creating a workplace environment that values hard work, commitment, and growth. Our Purpose is to make it easier for everyone to enjoy more sports and outdoors. As a Customer Care Representative, you will play a vital role in helping us achieve this goal by providing top-notch customer service to our valued clients.
- *Job Description:**
As an Experienced Customer Care Representative, you will be responsible for handling customer inquiries, resolving issues, and providing product and service information through multiple channels, including phone, email, and chat. You will work independently and as part of a team to ensure that customer needs are met and exceeded.
- *Responsibilities:**
- Answer incoming customer contacts (calls, chats, emails) in a professional manner
- Respond to customer inquiries through multiple channels, as needed
- Research and troubleshoot problems and provide resolutions by using available resources
- Provide customers with product and service information
- Identify and escalate priority issues
- Follow-up with customers, when necessary
- Document customer contacts, as required
- Develop a thorough understanding of careerzynith policies, procedures, and safety rules
- Duties may change; team member may be required to perform other duties as assigned
- *Requirements:**
- High school diploma or equivalent required
- 6+ months experience in a customer service-related role required
- Experience in an Omni Channel Contact Center environment preferred
- Previous Work at Home experience preferred
- Strong written and verbal communication skills, with the ability to interface effectively with individuals, both internally and externally
- Maintain the customer's perspective as a driving force behind activities
- Strong analytical, problem-solving, and creative thinking skills
- Ability to effectively prioritize workload in a fast-paced, frequently changing environment while remaining detailed and organized
- Proficiency with relevant computer applications (e.g., Google Chrome, Oracle Service Cloud, Order Management System, Workday, Kronos)
- Ability to toggle multiple web browsers, with dual monitors
- Excellent keyboarding skills
- Self-motivated and able to work independently and within a team setting
- Knowledge of customer service principles and best practices
- Familiarity with careerzynith's product lines preferred
- Bilingual (Spanish and English speaking) a plus
- *Home Office Requirements:**
- Internet + Broadband internet connection (Cable, DSL, or Fiber) must be in place before starting.+ No wireless internet connections may be used (the computer must be connected via a wired, network connection to either a hub or directly to a broadband modem)+ Speed: Minimum download speed of 5.0 MBPS (preferably 75+)+ At least 4 GB of available RAM+ Data Usage 1024 GB (1 Terabyte)
- Hardware + 1 compatible headset, two monitors, keyboard, mouse, ethernet cord, and a computer system will be provided
- Environment + Work atmosphere must be free from noise, including but not limited to; televisions, audio equipment, pets, children, etc.
- *Physical Requirements & Attendance:**
- Acceptable level of hearing and vision to perform job duties
- Adhere to company work hours, policies, procedures, and rules governing professional staff behavior
- Available to work weekends and all holidays except for Christmas Day
- *Equal Employment Opportunity:**
careerzynith is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.
- *Why Join careerzynith?**
- Competitive compensation and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Flexible work arrangements, including part-time and remote work options
- Recognition and rewards for outstanding performance
- Access to cutting-edge technology and tools
- Opportunities to work with a diverse and talented team
- *How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!
- *Note:**
careerzynith is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.
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