Experienced Customer Care Representative – Remote Chat Support for careerzynith
At careerzynith, we're revolutionizing the way homeowners maintain and repair their most valuable asset – their home. As a leading provider of comprehensive home service plans, we bring over 50 years of experience in protecting our members' homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. careerzynith is a cutting-edge, one-stop app for home repair and maintenance, empowering homeowners to diagnose and solve their problems in real-time through video chat with pre-qualified experts. Our app also offers a range of benefits, including DIY tips, discounts, and more.
- *Join our team of dedicated professionals and become a part of our mission to provide exceptional customer service and support to our members.**
- *Responsibilities:**
As a Customer Care Representative, you will be the face of careerzynith, representing our brand to customers and business partners (e.g., contractors, realtors, etc.). You will acquire in-depth knowledge and understanding of our product coverage and adhere to departmental guidelines, policies, and procedures while maintaining a professional and businesslike relationship with both internal and external customers. Your primary goal will be to provide every customer with the best possible service experience.
- *Key Responsibilities:**
- Assist customers, contractors, and/or business partners via inbound and outbound telephone calls, written correspondence, and/or electronic communication according to all policies, procedures, and contract coverage
- Explain and uphold contract coverage to customers and/or contractors
- Follow up with customers, contractors, and/or business partners to ensure customer service issues are resolved
- Maintain current knowledge of all policies, procedures, programs, and complete required continuing education courses
- May assume other duties as assigned
- *Qualifications:**
- **Minimum Education, Licensure, and Professional Certification requirements:** High school diploma or general education degree (GED) required
- **Minimum Experience required:** 1+ years of experience preferred
- **Required Skills:** + Computer literacy+ Problem-solving and decision-making+ Attention to detail+ Multi-tasking+ Adaptability to a fast-paced environment
- **Preferred Skills:** + Customer service experience and/or training+ Experience working in a remote or virtual environment
- *Essential Functions:**
- Ability to be on video call as required during working hours
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Ability to adapt to changing priorities and deadlines
- *Compensation and Benefits:**
- **Hourly Rate:** $15 to $17/hour, with actual base pay depending on skills, qualifications, responsibilities, experience, and location
- **Additional Rewards and Incentives:** Certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.
- **Benefits Package:** Our approach to benefits is holistic, including health, wellbeing, and financial components, such as: + Insurance for medical/pharmacy, dental, vision, life, and disability+ Weight loss and smoking cessation programs+ Matching 401(k) and ability to participate in our employee stock purchase plan+ Learn more about benefits at careerzynith.com/benefits
- *Work Environment and Culture:**
- **Remote Work:** This role is 100% remote, allowing you to work from the comfort of your own home
- **Flexible Schedule:** We offer flexible scheduling to accommodate your needs and preferences
- **Collaborative Team:** Our team is dedicated to providing exceptional customer service and support, and we're always looking for ways to improve and grow together
- *How to Apply:**
If you're passionate about delivering exceptional customer service and support, and you're looking for a challenging and rewarding role, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps.
- *Job Locations:**
- US-TN-Nashville
- US-MS-Jackson
- US-IA-Des Moines
- US-KY-Frankfurt
- US-AR-Little Rock
- US-MI-Lansing
- US-AL-Montgomery
- US-GA-Atlanta
- US-IN-Indianapolis
- US-TX-Austin
- *Category:** Customer Service/Support
- *Type:** Full Time
- *Company:** careerzynith
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