Experienced Customer Care Specialist, FinOps – Deliver Exceptional Financial Services Experience
At careerzynith, we're dedicated to empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. As a leading cloud-based platform for work execution, we're committed to delivering a better way to deliver work. Our mission is to provide a platform that enables teams and millions of people worldwide to deliver their very best work.
We're currently seeking an experienced and motivated Customer Care Specialist, FinOps to join our team. This role is situated in a remote setting, offering a fantastic work environment that allows you to work from anywhere in the U.S. As a Customer Care Specialist, FinOps, you'll be the first line of interaction with all Finance queries regarding careerzynith, providing exceptional customer service and support.
- *Key Responsibilities:**
- Research, respond to, and resolve inquiries from our Customers within 48 hours of receiving the inquiry, prioritizing based on the customer impact.
- Answer Customer payment and invoice questions, providing accurate and timely information.
- Assist Customers with desired changes to their account, ensuring seamless and efficient experiences.
- Assist careerzynith Employees with questions and problems, providing expert guidance and support.
- Provide a great careerzynith Customer experience, ensuring high levels of satisfaction and loyalty.
- Resolve difficult or complicated challenges diplomatically to best assist the Customer and careerzynith.
- Quality of work to include timeliness, completeness, and accuracy, meeting or exceeding performance standards.
- Other tasks as assigned by the Manager of FinCare.
- *Essential Qualifications:**
- High School Diploma/GED required.
- Experience with Service Ticket/Case systems, including Smartsheet's proprietary system.
- Experience with ERP systems, including data entry and management.
- 1+ years of Customer Service experience, with a proven track record of delivering exceptional service.
- Excellent verbal and telephone skills, with the ability to communicate effectively with Customers and careerzynith Employees.
- Type 50+ words per minute with high accuracy, ensuring efficient and accurate communication.
- Regular and predictable attendance is a function of the job, with a commitment to meeting deadlines and performance standards.
- *Preferred Qualifications:**
- Bachelor's degree in Business Administration, Communications, or a related field.
- Experience with financial software and systems, including accounting and invoicing.
- Certification in Customer Service or a related field, such as Certified Customer Service Representative (CCSR) or Certified Customer Experience Professional (CCEP).
- Experience working in a remote or virtual environment, with a proven track record of delivering results in a flexible work setting.
- *Skills and Competencies:**
- Excellent communication and interpersonal skills, with the ability to build strong relationships with Customers and careerzynith Employees.
- Strong problem-solving and analytical skills, with the ability to resolve complex issues and challenges.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage time effectively.
- Ability to work independently and as part of a team, with a commitment to collaboration and teamwork.
- Strong technical skills, including proficiency in Smartsheet's proprietary system and other financial software and systems.
- *Career Growth Opportunities and Learning Benefits:**
- careerzynith offers a range of career growth opportunities, including professional development programs, training and education initiatives, and opportunities for advancement.
- careerzynith is committed to providing a supportive and inclusive work environment, with a focus on employee well-being and satisfaction.
- careerzynith offers a range of learning benefits, including access to LinkedIn Learning online courses, training and education initiatives, and opportunities for professional development.
- *Work Environment and Company Culture:**
- careerzynith is a remote-friendly company, with a flexible work environment that allows you to work from anywhere in the U.S.
- careerzynith is committed to providing a supportive and inclusive work environment, with a focus on employee well-being and satisfaction.
- careerzynith has a strong company culture that values innovation, collaboration, and teamwork, with a commitment to delivering exceptional results and outcomes.
- *Compensation, Perks, and Benefits:**
- careerzynith offers a competitive salary and benefits package, including a monthly stipend to support your work and productivity.
- careerzynith provides a range of perks and benefits, including HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees.
- careerzynith offers a lucrative Employee Stock Purchase Program (15% discount), 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay), and other benefits and perks.
- *Equal Opportunity Employer:**
careerzynith is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
- *Ready to Join Our Team?**
If you're a motivated and experienced Customer Care Specialist, FinOps with a passion for delivering exceptional customer service and support, we want to hear from you! Apply now to join our team and be a part of a dynamic and innovative company that's changing the way teams and millions of people worldwide deliver their very best work.
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