Experienced Customer Care/Social Media Manager – Delivering Exceptional Experiences in Concrete Repair

At careerzynith, we're passionate about transforming the concrete repair industry through innovative solutions and exceptional customer experiences. As a Customer Care/Social Media Manager, you'll be the friendly voice behind our 5-star reputation, ensuring that every interaction with our customers is delightful, informative, and memorable. If you're a people person with a knack for juggling tasks, a love for social media, and a passion for delivering outstanding customer experiences, we want to hear from you!

• *About careerzynith**

careerzynith is a leading provider of concrete repair services, specializing in residential and commercial projects. Our mission is to enrich lives by delivering exceptional results, building strong relationships, and fostering a culture of respect, inclusivity, and growth. We believe that our employees are our greatest assets, and we invest in their development through training, benefits, and career opportunities.

• *Benefits**

At careerzynith, we offer a comprehensive benefits package to support your well-being and career growth:

• **Simple IRA (3% Match)**: Eligible after 1 year of employment
• **Health Insurance Benefits**: Up to 50% of the Silver plan's value for the employee, with options to upgrade or downgrade coverage
• **AFLAC Supplemental Insurance Offerings**: Additional protection for you and your loved ones
• **80 hours of ETO (Earned Time Off)**: Accrued over a year and available for use after 90 days of employment

• *Key Responsibilities**

As a Customer Care/Social Media Manager, you'll be responsible for:

• **Appointment Coordination**:
+ Schedule and reschedule sales appointments via inbound and outbound calls+ Maximize efficiency in booking and route planning for our sales team+ Rescue cancellations with professionalism and confidence+ Engage with prospects via social media to drive appointments
• **Communication & Customer Support**:
+ Provide timely and accurate responses to customer inquiries+ Maintain detailed records and ensure smooth hand-offs between teams+ Embody the voice of the brand in every interaction
• **Marketing & Asset Development**:
+ Assist in creating and editing content for online and offline marketing materials+ Help manage applications for company awards and recognition opportunities
• **Social Media Management**:
+ Create and manage a content calendar for multiple platforms+ Monitor and respond to comments and messages+ Analyze social engagement and recommend improvements
• **Internal Communications**:
+ Keep internal teams updated on marketing programs and customer feedback

• *Qualifications**

To succeed in this role, you'll need:

• **Knowledge of customer service principles and practices**
• **Strong communication skills, both verbal and written**
• **Proficiency in using office software and comfort with CRM tools**
• **Accurate data entry and strong attention to detail**
• **Ability to stay focused in a desk-based, screen-heavy role**
• **Ability to prioritize tasks and adapt to changing priorities**
• **Positive, team-first attitude with a high level of professionalism**
• **Must be fluent in English and authorized to work in the U.S.**
• **Proven experience using videos/reels for social media marketing and managing ad campaigns on different social platforms**

• *Traits We Look For**

We're seeking a candidate who embodies the following traits:

• **Coachable and open to learning**
• **Positive attitude and resilience**
• **Integrity and accountability**
• **Strong customer focus**
• **Team-oriented with a drive to win**

• *Schedule**

• **Full-Time**
• **Monday to Friday**
• **Some flexibility based on workload and events**

• *Work Location**

You'll be working on-site at our Goochland, VA office, surrounded by a dynamic team of professionals who share your passion for delivering exceptional customer experiences.

• *Equal Opportunity**

careerzynith is an equal opportunity employer, proud of the diverse team we're building. We're committed to creating an inclusive environment where everyone feels respected, supported, and empowered to grow.

• *Apply Now**

If you're ready to join a team that's redefining the concrete repair industry, one customer at a time, apply now!

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