Experienced Customer Data Analyst – Remote Opportunity at careerzynith

At careerzynith, we're passionate about protecting the life you've built and our mission of keeping Every Home Secure. As a high-tech home security company, we're committed to creating a culture that cares just as deeply about the career you're building. Our no ego culture of collaboration and innovation offers big opportunities and makes a huge impact on the lives of all those we protect. We don't just want you to work here; we want you to grow and thrive here.

• *About careerzynith**

careerzynith is a leader in the home security space, and we're growing and thriving. We're embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

• *Why are we hiring?**

We're looking for a talented and humble Customer Data Analyst to join our team. As a Customer Data Analyst, you'll play a vital role in building, optimizing, governing, and sharing careerzynith's customer data assets. Your expertise in SQL and data structures will be essential as you develop and maintain critical customer data sources, including demographic, behavioral, and primary customer feedback. You'll work to get these high-quality data sets into the hands of your technical and non-technical stakeholders to enable important decisions across the business.

• *Key Responsibilities**

As a Customer Data Analyst at careerzynith, you'll be responsible for:

• Building, maintaining, and optimizing high-quality customer data sources, including customer demographic profiles, behavioral, and voice-of-customer survey data
• Collaborating with data engineering and analytics teams to ensure data structures are effective, accessible, and aligned with business needs
• Developing and maintaining data validation processes and documentation for customer data assets to support cross-functional accessibility and accuracy
• Supporting customer marketing with targeted customer audiences for campaigns
• Providing technical support for customer insights platforms, including requirements gathering, design of survey sampling logic, data extraction, and curation
• Collaborating cross-functionally to ensure data quality and relevance, making insights actionable for both technical and non-technical teams
• Owning regular cadence of KPI reporting across VoC studies and synthesis of emerging trends to enable Operational teams to act against findings

• *What You'll Bring**

To be successful in this role, you'll need:

• 3+ years of experience in data analysis, data management, or a similar role with a strong focus on customer data
• Bachelor's degree in Data Science, Information Management, Marketing Analytics, or a related field
• Advanced SQL skills with demonstrated experience in querying large, complex data sets. Experience with code development cycle, GIT, and data pipeline tools (e.g., Dagster) is a plus
• Proficiency in data structures, data governance, and data quality management
• Strong communication skills, with the ability to convey technical concepts to non-technical audiences and influence stakeholders
• Experience with data visualization and business intelligence tools
• A collaborative mindset and problem-solving skills, with the ability to turn data insights into actionable recommendations

• *What Values You'll Share**

At careerzynith, we value:

• Customer Obsessed – Putting customers at the center of our work and developing long-term relationships
• Aim High – Challenging ourselves and raising the bar
• No Ego – Embracing a “no job too small” attitude with humility and openness
• One Team – Collaborating to achieve success
• Lift As We Climb – Supporting the growth and success of others around us
• Lean & Nimble – Working with agility and efficiency in a dynamic environment

• *We're an Equal Opportunity Employer**

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others.

• *How to Apply**

Ready to join us? The first step is easy. Click the link below to apply now, and we'll be in touch soon!

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• *About the Application Process**

Our application process is simple and straightforward. We want to make it easy for you to apply and for us to get to know you. Here's what you can expect:

• A brief online application form to provide us with your contact information and a brief summary of your experience and qualifications
• A chance to upload your resume and a cover letter (optional)
• A phone or video interview with a member of our recruitment team to discuss your application and answer any questions you may have
• A series of technical and behavioral assessments to evaluate your skills and fit for the role
• A final interview with our hiring manager to discuss your application and answer any questions you may have

We're excited to hear from you and look forward to reviewing your application!

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