Experienced Customer Research Analyst – Remote Opportunity at careerzynith

At careerzynith, we're on a mission to revolutionize the fashion retail industry by delivering exceptional customer experiences that resonate with our global audience. As a Customer Research Analyst, you'll play a vital role in driving business growth by uncovering valuable insights that inform our brand strategies and decision-making processes. If you're passionate about understanding customer behavior, have a knack for storytelling, and thrive in a dynamic, remote work environment, we want to hear from you!

• *About careerzynith**

careerzynith is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. Our family of brands, including abercrombie & fitch, YPB, abercrombie kids, Hollister, and Gilly Hicks, share a commitment to offering products of enduring quality and exceptional comfort that support our customers on their journey to being and becoming who they are. With over 750 stores across North America, Europe, Asia, and the Middle East, as well as e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com, we're dedicated to providing an exceptional customer experience that sets us apart from the rest.

• *Job Description**

As a Customer Research Analyst at careerzynith, you'll be responsible for designing and implementing robust customer research initiatives to gather valuable insights on customer values, attitudes, and preferences. You'll work closely with cross-functional teams to ensure that customer insights are effectively incorporated into brand strategies and business decision-making. Your expertise will help us stay ahead of the curve in the fashion retail industry, driving business growth and customer satisfaction.

• *Key Responsibilities:**

• Execute primary research initiatives, including writing briefs, programming surveys, moderating research engagements, synthesizing actions/recommendations, and delivering concise/impactful written reports
• Influence business actions based on customer insights synthesized from primary and secondary research
• Collaborate with cross-functional analytics and insights teams to bring the holistic customer narrative to life for internal business stakeholders
• Contribute to the ongoing evolution of the Customer Insights discipline at careerzynith, especially as it relates to learning about and strategically implementing new research technologies and techniques
• Additional responsibilities may include research community management, project management, recruiting, report cataloguing, brand health tracking, etc.

• *What Do You Need to Bring?**

• 4-year college degree or equivalent experience
• 4-5 years in a customer/marketing research, analytics, or other related role
• 2+ years of experience conducting primary quant and qual research utilizing research communities/panels, survey platforms (e.g., Qualtrics, Alchemer), and MS Office programs (e.g., Excel, PowerPoint)
• Methodological expertise and excellence with the ability and passion to implement research best practices to tell a cohesive and actionable story
• Experience conducting advanced quantitative methodologies such as segmentation, Max/Diff, Conjoint, longitudinal brand tracking, and comfortable moderating qualitative engagements such as focus groups and IDIs
• Proven ability to independently drive projects to conclusion and work effectively with a variety of cross-functional partners from various levels within a company
• Excellent verbal and written communication skills
• A deep empathy for both the customer and your team's goals
• Willingness to travel – quarterly domestic travel will be a requirement of this role
• Experience working in a Retail/eCommerce environment is strongly preferred

• *Our Company Culture**

At careerzynith, we lead with purpose and always put our people first. We're proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities, and additional time off to give back to our global communities.

• *Benefits & Perks**

As an careerzynith associate, you'll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. We offer:

• Incentive bonus program
• Annual company-wide review process
• Flexible spending accounts
• Medical, dental, and vision insurance
• Life and disability insurance
• Associate assistance program
• Paid parental and adoption leave
• Access to fertility and adoption benefits through Carrot
• Access to mental health and wellness app, Headspace
• Paid time off and one paid volunteer day per year, allowing you to give back to your community
• Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year)
• Seven associate wellness half days per year
• Merchandise discount on all of our brands
• Opportunities for career advancement, we believe in promoting from within
• Access to multiple Associate Resource Groups
• Global team of people who will celebrate you for being YOU!

• *Additional Information**

careerzynith is an equal opportunity employer. This role allows for remote work across the U.S. Therefore, in states and cities that require the hourly or salary compensation or pay range to be included in a job posting, the recruiting pay range for this position is $90,000 - $100,000. Factors that may be used to determine your actual salary may include your specific skills, your years of experience, your work location, comparison to other employees in similar or related roles, or market demands. The range may be modified in the future.

If you're ready to join a dynamic team that's passionate about delivering exceptional customer experiences, apply now!

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