Experienced Customer Service Administrator – Remote Opportunity with careerzynith

Unlock your potential with a new role at careerzynith as a Customer Service Administrator! This is an exciting remote opportunity with an immediate start. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is benchmarked at a competitive salary.

• *About careerzynith**

careerzynith is a leading provider of innovative solutions and services to various industries. With a rich history of excellence, careerzynith has established itself as a trusted partner for businesses seeking to drive growth and success. Our team of experts is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals to join our ranks.

• *Job Summary**

The Customer Service Administrator II is responsible for supporting sales success by performing administrative activities for assigned customers. This position is responsible for consulting with business managers/Customer Account Managers/Regional Sales Managers as required. This includes either pre-award or post-award activities. Assuring appropriate communication between the company, its customers, and regulatory agencies. The Customer Service Administrator II acts as a customer liaison regarding quotes, purchases, order status, data entry, maintaining files, and warranty returns as applicable. This position carries direct responsibility for performing major assignments, partnering with a diverse array of internal departments that affect business operations to a significant degree.

• *Key Responsibilities**

• Review and negotiate customer purchase orders for compliance to careerzynith policies and applicable export and/or Government regulations.
• Administer and manage purchase orders by flowing down essential requirements through the business to ensure these requirements are met in a cost-effective and timely manner.
• Interpret and enter purchase order requirements into ERP system and provide order acknowledgements to customers.
• Understand careerzynith Business System tools such as key performance indicators and standard work in order to participate in continuous improvement efforts.
• Prepare timely responses to customer requests for quotes (RFQ) through internal coordination to convey pricing and delivery information back to the customer.
• Support accounts receivables to address past due payment issues for assigned customer base.
• Process warranty returns and ensure timely processing to support customer requirements.
• Establish and grow relationships with our customer base by providing accurate and timely status of shipments through a variety of means such as daily/weekly telecoms, WebEx, and face-to-face meetings.
• Coordinate with Customer Account Managers/Regional Sales Managers to resolve customer-related disputes.
• Administer Customer web-based portals as required to support the disposition of returned goods and associated transactions such as debit/credit administration, corrective action response, and closure of open actions within portal.
• Conduct data entry and reporting within portal applications.
• Support demand management and Regional Sales Managers/Customer Account Managers to ensure accurate customer forecast is entered in ERP in order to drive material requirements and sales planning as applicable.
• Ensure applicable export compliance requirements are adhered to.
• Validate customer scorecards and contest any findings that are not in line with actual performance.
• Basic knowledge of careerzynith Business System tools such as key performance indicators, transactional process improvement, problem-solving, and standard work in order to participate in continuous improvement efforts.
• Able to provide excellent Customer Service through communication and problem-solving to include but not limited to: quick response to Customer inquiries (calls and e-mails), using resources as required to ensure customer satisfaction.
• Exhibit a general understanding of applicable business processes in order to train Customer Service administrators in elements of their essential functions. Continually review processes in order to identify deficiencies to support process improvement in order to elevate the performance of the team.

• *Essential Qualifications**

• Experience: 2-5 years of applicable Customer Service work experience
• Knowledge: Understands concepts, practices, and procedures of business administration; Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. Working knowledge of customer portals, Export Administration Regulations, Incoterms, and ITAR Compliance; Basic knowledge of FAR/DFAR, government procurement specifications, regulations, and compliance requirements; A general understanding of pricing principles, how to research invoices, payments, and debits; general understanding and application of industry principles, concepts, practices, and standards of the Customer Service field; business acumen with the ability to clearly recognize risk elements in business transactions
• Skills/Abilities: Ability to proficiently use an ERP system; Ability to follow department processes and work flow; Ability to work collaboratively with employees within department and across functions; Demonstrated ability to troubleshoot customer issues; Demonstrated ability to convey information and analysis clearly as needed to customers; Demonstrated outstanding organizational skills; Demonstrated ability to solve routine to moderately complex problems; Intermediate to advanced Microsoft Office skills (Word and Excel); Customer friendly and responsive with a view to providing customer satisfaction including supporting face-to-face meetings; Strong communication skills including phone and email
• Education/Certification: High School Diploma
• Eligibility Requirement: This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).

• *Preferred Qualifications**

• Aerospace Manufacturing Experience.
• Associates or bachelor's degree

• *Benefits and Perks**

• Salary range: $67,100 to $88,400. Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications. Some roles may be eligible for participation in performance-based bonus programs.
• Benefits: Health care, dental or life insurance starting the first day of the month
• Time Off: 15 days of paid time off that start accruing your first day at careerzynith and 12 paid holidays per year.
• 401k Retirement Plan: 401k plan with company match
• Education Reimbursement: eligible after 90 days of employment

• *Work Environment and Culture**

careerzynith is committed to operational excellence and world-class processes. We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability, and overall value. In our efforts to maintain a safe and drug-free workplace, careerzynith requires that candidates complete a satisfactory background check. FAA sensitive positions require employees to participate in a random drug test pool.

• *Join Our Team**

We are committed to operational excellence and world-class processes. We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability, and overall value. If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.

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