Experienced Customer Service Advisor – Virtual Patient Support Specialist

At careerzynith, we are committed to delivering exceptional patient experiences through our dedicated team of Customer Service Advisors. As a Virtual Patient Support Specialist, you will play a vital role in handling patient inquiries, resolving account issues, and providing timely support to our patients and their families. If you are passionate about delivering world-class customer service and making a meaningful impact in the lives of others, we encourage you to join our team.

• *About careerzynith**

careerzynith is a leading healthcare organization that is dedicated to providing high-quality patient care and exceptional customer service. With a strong commitment to our values of compassion, integrity, and excellence, we strive to make a positive impact in the lives of our patients, families, and communities. Our team of over 17,000 colleagues is passionate about delivering world-class care and support to our patients, and we are seeking like-minded individuals to join our team.

• *Job Summary and Responsibilities**

As a Virtual Patient Support Specialist, you will be responsible for handling patient inquiries via inbound and outbound calls, emails, and digital media. Your primary focus will be on resolving patient account issues, securing payment on outstanding balances, and providing timely support to our patients and their families. You will work closely with our team to ensure that all patient inquiries are addressed in a timely and professional manner.

• *Key Responsibilities:**

• Communicate with patients and their families via phone, email, or digital media to obtain information needed to resolve inquiries and account balances
• Review patient account information in multiple systems, perform research as necessary, and take appropriate action to resolve patient inquiries and account balances
• Document patient inquiries and actions taken into the appropriate systems
• Update or add insurance information and/or patient demographic information and request rebill
• Work with patients and guarantors to secure payment on outstanding account balances using secured payment methods
• Escalate patient complaints to the appropriate individual/department based on the nature of the issue
• Create a positive patient experience through actively listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitude
• Follow all careerzynith Customer Service Organization (CSO) guidelines and policies
• Meet and maintain established departmental performance metrics for production and quality
• Adhere to all compliance guidelines
• Maintain working knowledge of workflow, systems, and tools used in the department

• *Qualifications and Requirements**

• Minimum one-year customer service experience required in a customer service, healthcare office, hospitality, retail sales, or client manager role
• Previous call center experience preferably in a healthcare environment preferred
• Virtual employees are required to have high-speed internet with 25 MB download and 6 Upload Speed (WiFi is not permitted)
• Ability to work in a fast-paced environment and meet productivity and quality standards
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information

• *Schedule and Location**

• Monday - Friday, 8-hour shifts, no weekends
• Hours of operation: 7am-8pm CST
• This is a work-from-home position; however, you must live within an careerzynith market area

• *Benefits and Perks**

At careerzynith, we offer a comprehensive total rewards package that supports the health, life, career, and retirement of our colleagues. Our benefits and perks include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans, auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more
• Free counseling services and resources for emotional, physical, and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off careerzynith stock
• Family support through fertility and family building benefits with Progyny and adoption assistance
• Referral services for child, elder, and pet care, home and auto repair, event planning, and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services, and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income

• *Career Growth and Learning Opportunities**

At careerzynith, we are committed to the growth and development of our colleagues. We offer a range of training and development programs, including:

• On-the-job training and mentorship
• Online training and certification programs
• Leadership development programs
• Career advancement opportunities
• Professional certification support

• *Work Environment and Company Culture**

careerzynith is a dynamic and fast-paced work environment that is committed to delivering exceptional patient care and customer service. Our company culture is built on the values of compassion, integrity, and excellence, and we strive to create a work environment that is inclusive, supportive, and collaborative.

• *How to Apply**

If you are passionate about delivering world-class customer service and making a meaningful impact in the lives of others, we encourage you to apply for our Virtual Patient Support Specialist opening. Please submit your application, including your resume and cover letter, through our website. We promptly review all applications and highly qualified candidates will be contacted for interviews.

• *Equal Opportunity Employer**

careerzynith is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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