Experienced Customer Service and Sales Support Representative – Electrification and Cable Management Markets

At careerzynith, we're on a mission to revolutionize the electrification and cable management markets by providing innovative solutions that exceed our customers' expectations. As a Customer Service and Sales Support Representative, you'll play a vital role in helping us achieve this goal by delivering exceptional customer service and support to our internal and external customers.

• *About careerzynith**

careerzynith is a progressive and growing organization that offers challenging and rewarding opportunities in the electrification and cable management markets. We're committed to fostering a culture of innovation, collaboration, and excellence, and we're looking for talented individuals who share our passion for delivering exceptional results.

• *Job Summary**

As a Customer Service and Sales Support Representative, you'll be responsible for providing top-notch customer service to our internal and external customers, including answering email inquiries, troubleshooting orders, and creating parts quotes. You'll also provide support to our Inside Sales Team, Outside Sales Team, and Market Development Managers, and communicate with internal customers to fulfill customer requirements and revise orders.

• *Key Responsibilities**

• Handle customer inquiries, requests, troubleshoot orders, creating parts quotes
• Provide support to our Inside Sales Team, Outside Sales Team, and Market Development Managers
• Communicate with internal customers to fulfill customer requirements and revise orders
• Assist in helping our business continue to grow
• Interact comfortably with other departments on a regular basis
• Perform quoting activities, communicate order status to customers, address and resolve any issues that arise, manage product returns, log customer complaints or concerns in the CRM system
• Answer calls from customers, assist the customer with similar requests to the email inquiries
• Support and uphold the Quality and EHS policies of the organization
• Uphold the company's Core Values of Caring, Adding Value, and Teamwork

• *Essential Qualifications**

• Typing skills of at least 50 WPM with High Accuracy
• Proficient use of Office365 tools
• Good communication and critical thinking skills
• Ability to write efficient emails on your own without scripts
• Ability to work without scripts and think on your own
• High degree of diligence and detail
• Ability to work at a fast pace even with several interruptions, and some time pressure
• Must be able to communicate with the customer via phone and email and be comfortable communicating with all levels of the organization

• *Preferred Qualifications**

• Post-high school education and previous customer service or similar experience
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, and the ability to compute rate, ratio, and percent
• Ability to draw and interpret graphs on Excel and similar software packages

• *Skills and Competencies**

• Exceptional written and verbal communication skills
• Ability to troubleshoot and resolve issues in collaboration with other parties
• Proficiency in Microsoft Outlook and Microsoft Teams
• Ability to navigate and utilize a comprehensive, internally developed Customer Relationship Management (CRM) system
• Strong organizational skills
• Ability to work at a pace exceeding the average
• Attention to detail

• *Career Growth Opportunities and Learning Benefits**

At careerzynith, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including on-the-job training, mentorship, and education assistance. We also encourage our employees to take ownership of their careers and pursue new opportunities within the company.

• *Work Environment and Company Culture**

Our work environment is fast-paced and dynamic, with a focus on collaboration and innovation. We're a team-oriented organization that values diversity, equity, and inclusion, and we're committed to creating a workplace that's welcoming and inclusive for all employees. We offer a range of benefits, including health, dental, and life insurance, 401k plan, paid vacation/personal time and holidays, profit sharing, and tuition reimbursement program.

• *Compensation, Perks, and Benefits**

We offer a competitive salary and benefits package, including:

• Health, dental, and life insurance
• 401k plan
• Paid vacation/personal time and holidays
• Profit sharing
• Tuition reimbursement program

• *How to Apply**

If you're a motivated and results-driven individual who is passionate about delivering exceptional customer service and support, we want to hear from you! Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

• *Equal Employment Opportunity**

careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, and we're proud to be an employer of choice for people from all backgrounds.

• *Physical Demands**

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• While performing the duties of this job, the employee is regularly required to sit and talk or hear.
• The employee frequently uses a computer keyboard and mouse.
• The employee is occasionally required to stand, walk, and reach with hands and arms.
• The employee must occasionally lift and/or move up to 10 pounds and very occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision and the ability to adjust focus to work on a computer monitor.

• *Work Environment**

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate (ringing telephones, pages, several people conversating at once, etc.)

• *Expected Salary**

The expected salary for this position is competitive and based on experience.

• *Location**

The location for this position is Omaha, NE.

• *Apply Now**

If you're ready to take your career to the next level and join a dynamic and innovative organization, apply now!

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