Experienced Customer Service Banking Specialist – Onsite at careerzynith
- *Join careerzynith, a global leader in digital business services, and embark on a rewarding career journey as a Customer Service Banking Specialist.**
- *About careerzynith**
careerzynith is a pioneering digital business services company that empowers the world's top brands to streamline their operations and drive meaningful growth. With a global presence and a team of over 500,000 passionate individuals speaking more than 300 languages, careerzynith is committed to making a positive impact on our communities, clients, and the environment.
- *Benefits of Working with careerzynith**
At careerzynith, we believe in investing in our employees' growth and well-being. Some of the benefits of working with us include:
- Paid Training to help you develop your skills and expertise
- Competitive Wages that reflect your value to our organization
- Comprehensive Benefits Package, including Medical, Dental, Vision, 401k, and more
- Paid Time Off to recharge and pursue your passions
- Employee wellness and engagement programs to support your mental and physical health
- *careerzynith and You**
At careerzynith, we're dedicated to delivering exceptional customer experiences through a unique blend of high-tech and high-touch approaches. As a Customer Service Banking Specialist, you'll play a vital role in making our clients' lives simpler, faster, and safer. You'll have the opportunity to interact with people from diverse backgrounds, and every day will be a new challenge and a chance to grow.
- *Our Culture**
We're proud of our inclusive and diverse culture, where everyone feels valued, inspired, and supported. Our Chief Client Officer started her career at careerzynith as an agent and rose to the top – a testament to the limitless opportunities available to our employees. Join us, and discover your potential can take you anywhere you want to go!
- *This Position**
This Customer Service Banking Specialist role will be based on-site at our Columbia, South Carolina location. As a key member of our team, you'll be responsible for:
- *Responsibilities**
- Connect with customers via phone, email, chat, and social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track all call-related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required
- *Qualifications**
We're looking for fearless individuals who are passionate about delivering exceptional customer experiences. To be considered for this role, you'll need:
- High School Diploma or equivalent
- IT/Network certifications/degrees preferred
- 18 years of age or older
- Proven call center experience
- Typing 25 WPM
- Proficient in PC operation and navigation
- Entry-level network troubleshooting
- Ability to set up home Wi-Fi network
- Ability to set up and configure a router or switch
- Core proficiency with a laptop or desktop computer
- Ability to work independently
- Excellent communications skills, both oral and written
- Ability to work in a constantly changing and fast-paced environment
- Ability to stay composed and objective
- Strong listening skills
- *Join the careerzynith Family**
At careerzynith, we're committed to creating a workplace that's conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. Join us, and become part of a culture that values positivity, support, and challenge.
- *Ready to Apply?**
If you're passionate about delivering exceptional customer experiences and want to join a global leader in digital business services, apply now to become a Customer Service Banking Specialist at careerzynith.
Apply for this job