Experienced Customer Service Coordinator - Work from Home Opportunity at careerzynith

• *Job Title:** Experienced Customer Service Coordinator - Work from Home Opportunity at careerzynith

• *Job Summary:**

Are you a customer service professional looking for a challenging and rewarding role that offers flexibility and growth opportunities? Look no further than careerzynith, a leading organization in the industry. We are seeking an experienced Customer Service Coordinator to join our team on a full-time, remote basis. As a Customer Service Coordinator at careerzynith, you will be responsible for providing exceptional customer service to our clients, resolving complex issues, and working collaboratively with our team to achieve our goals.

• *About careerzynith:**

careerzynith is a dynamic and innovative organization that is committed to delivering exceptional customer service and support to our clients. We are a team of passionate and dedicated professionals who are driven by a shared vision of excellence and a commitment to making a positive impact in the lives of our clients. Our company culture is built on the values of teamwork, innovation, and customer-centricity, and we are proud to offer a supportive and inclusive work environment that encourages growth and development.

• *Key Responsibilities:**

As a Customer Service Coordinator at careerzynith, you will be responsible for:

• Responding to incoming calls from our clients on issues related to benefit qualifications, prescription status inquiries, and other customer service-related matters
• Providing manual and educational support to callers on their prescription benefits, use strategy, formulary, superiors, and standing of orders, as well as claims or inquiries
• Asking relevant questions and listening closely to callers while recording necessary information in our computer systems
• Identifying issues and corresponding options and actions to clients, pharmacies, and doctors with prescribed orders and reorders
• Making outgoing calls to clients on prescription orders and remittance problems
• Analyzing complex problems related to member prescribed and/or pharmacy benefits across multiple data sources, requiring facility in computer navigation and toggling while confidently and compassionately engaging with the caller

• *Essential Qualifications:**

• High School Diploma/GED (or higher) OR comparable job experience
• 1+ years of customer service experience, including delivering service over the phone
• Understanding of personal computer and Microsoft Windows PC applications, including the ability to navigate and learn new and complex computer system functions
• General knowledge of Microsoft Office Word (ability to open and browse a term paper) and Microsoft Excel (ability to open and navigate a spreadsheet)
• Ability to work some of our 8-hour schedule routines during our normal service hours of Sunday - Saturday 5:00 am - 11:00 pm local time in Pacific Standard Time or Mountain Standard Time depending on location

• *Preferred Qualifications:**

• Call Center experience
• Customer service expertise
• Experience with Adult Learning in an online environment
• Experience teaming up with Digital platforms and systems, including Web, Chat, email
• Healthcare/Insurance setting (familiarity with clinical terms, health plan documents, or benefit planning concept)
• Community service, behavioral health, disease prevention, wellness promotion, and actions change (teaming up with vulnerable populations)

• *Telecommuting Requirements:**

• Need to have a dedicated workspace set up that is separate from other living areas and provides detailed privacy
• Ability to keep all provider-sensitive documents protected (if applicable)
• Must reside in an area that can receive a UnitedHealth Team authorized high-speed internet connection or utilize an existing fast internet service
• Need to be able to connect directly to the internet - using a hard wire (either directly to cable box or router)

• *What We Offer:**

• Competitive salary and benefits package
• Opportunity to work in a dynamic and innovative organization
• Flexible work schedule and remote work options
• Collaborative and supportive work environment
• Opportunities for growth and development
• Recognition and rewards for outstanding performance

• *How to Apply:**

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

• *Job Interview Process:**

Our interview process has been designed to be efficient and convenient for your needs. Your electronic, recorded interview will consist of 5 questions and will last less than half an hour. Please be prepared to be clear, concise, and detailed in your responses. Once a decision has been made after your interview, we will notify you.

• *Equal Employment Opportunity:**

careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, culture, or identity.

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