Experienced Customer Service Delivery Advocate – Automotive Retail Industry

Are you a customer-focused individual with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with a dynamic team? Look no further! careerzynith, the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500, is seeking an Experienced Customer Service Delivery Advocate to join our Market Operations team.

As a Customer Service Delivery Advocate, you will be the face of careerzynith, representing our brand and values in the field. You will be responsible for delivering memorable customer experiences, ensuring seamless car-delivery experiences, and providing exceptional service to our customers. If you're a self-motivated, energetic, and enthusiastic individual with at least 2 years of customer-facing experience, we want to hear from you!

• *About careerzynith**

At careerzynith, we sell cars but we aren't car salesmen. Our promise is simple: we won't sell a car to a customer that we wouldn't sell to our own Mom. Period. We're a brand that values transparency, honesty, and customer satisfaction above all else. Our Market Operations team members work as a team to deliver awesome customer experiences in their markets, while also remaining agile enough to keep up with the ever-changing beat and cadence of their daily activities.

• *Key Responsibilities:**

• Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training)
• Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive
• Complete customer paperwork and include thorough notes in our customer tracking system
• Consistently drive safe and maintain a clean driving record in accordance with careerzynith's CMV Driver Qualification policy

• *Essential Qualifications:**

• At least 2 years of customer-facing experience
• Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather
• Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
• Must be able to read, write, speak, and understand English
• Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
• Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
• Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions

• *Preferred Qualifications:**

• Previous experience in the automotive industry or a related field
• Knowledge of car sales, financing, and customer service principles
• Ability to work in a fast-paced environment and adapt to changing situations
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

• *Skills and Competencies:**

• Strong customer service skills and a passion for delivering exceptional experiences
• Ability to work in a team environment and collaborate with colleagues
• Excellent communication and interpersonal skills
• Ability to adapt to changing situations and priorities
• Strong problem-solving skills and ability to think critically
• Ability to work in a fast-paced environment and maintain a high level of productivity

• *Career Growth Opportunities and Learning Benefits:**

• careerzynith offers a comprehensive training program to help you develop your skills and knowledge
• Opportunities for career advancement and professional growth
• Collaborative and dynamic work environment
• Access to cutting-edge technology and tools
• Opportunities for professional development and continuing education

• *Work Environment and Company Culture:**

• careerzynith is a fast-paced and dynamic work environment that requires flexibility and adaptability
• Our team members are passionate, enthusiastic, and dedicated to delivering exceptional customer experiences
• We value transparency, honesty, and customer satisfaction above all else
• Our company culture is built on a foundation of trust, respect, and open communication

• *Compensation, Perks, and Benefits:**

• Competitive base compensation of $17/hour
• Quarterly merit increases based on performance within the first year
• Opportunity to increase hourly compensation by .50 cents every 3 months based on performance
• Comprehensive benefits package, including medical, dental, vision, and matching 401k
• Cool perks programs, including student loan payments, discounts on vehicles, benefits for your pet(s), and more!

• *How to Apply:**

If you're a motivated, enthusiastic, and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Apply today to join our team as an Experienced Customer Service Delivery Advocate at careerzynith.

• *Equal Employment Opportunity:**

careerzynith is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. careerzynith also prohibits harassment of applicants or employees based on any of these protected categories.

• *Requirements:**

• All applicants must pass a drug test and obtain a DOT Medical Card.
• Hiring is contingent on passing a complete background check.
• This role is not eligible for visa sponsorship.
• Must be at least 21 years of age and possess a valid driver's license.
• Must be able to read, write, speak, and understand English.

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