Experienced Customer Service Parcel Specialist – Logistics and Customer Experience Expert

At careerzynith, we are committed to delivering exceptional customer experiences and providing innovative solutions to our clients. As a key member of our logistics team, the Customer Service Parcel Specialist plays a vital role in ensuring the smooth operation of our parcel management services. This dynamic individual will be responsible for coordinating the inbound and outbound package activities, providing top-notch customer service, and maintaining the highest levels of quality and efficiency.

• *About careerzynith**

careerzynith is a leading provider of logistics and customer experience solutions, dedicated to delivering market-leading customer experiences, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Our team is passionate about innovation, customer satisfaction, and continuous improvement, and we are committed to creating a work environment that fosters growth, collaboration, and excellence.

• *Job Summary**

We are seeking an experienced and customer-focused Customer Service Parcel Specialist to join our team. As a key member of our logistics team, you will be responsible for coordinating the inbound and outbound package activities, providing exceptional customer service, and maintaining the highest levels of quality and efficiency. This is an exciting opportunity to join a dynamic team and contribute to the success of careerzynith.

• *Key Responsibilities**

• Coordinate the inbound and outbound package activities, including receiving, processing, staging, and delivering packages from the venue/center utilizing an electronic last mile tracking system.
• Provide exceptional customer service, including anticipating customer needs, suggesting alternatives, and problem-solving, and satisfying those needs with a minimum amount of supervision.
• Maintain a log of all incoming and outgoing parcels, prepare parcels for pickup by delivery drivers, and sort incoming parcels.
• Utilize proprietary software and equipment to execute necessary job functions, including mobile equipment assigned on a daily basis (where applicable).
• May pick-up and deliver customer packages throughout the hotel facility.
• Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
• Utilize pallet jacks and other large package handling equipment (where applicable).
• Follow all Equipment Safety and Package Security guidelines.
• Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates.
• Ensure quality customer service is given to customers by providing packaging services, as well as offering information about company products and services.
• Offer assistance to customers by suggesting appropriate shipping methods, maintaining inventory of shipping supplies, and setting priorities of customer requests.
• Use sound judgment to resolve customer service issues or refunds.
• Employ investigative research for mis-labeled packages.
• Troubleshoot routine equipment problems.
• May provide leadership on assigned shifts and direct work of other team members.
• Perform multiple tasks at the same time.
• Follow instructions of supervisors and assist other team members in performing center functions.
• Collate, sort, and organize communications and other forms of information provided by customers and the venue.
• Assist in the training of center team members.
• Operate the point of sale terminal (POS) ensuring package handling fees are collected.
• Perform daily close-out procedures on POS.
• May assist team members in goal setting and skill development.
• Performs administrative duties, including bidding, ordering supplies, and inventory control.
• May operate photocopy, binding, and other business center equipment.
• Take customer orders, give pricing information, perform consultative selling to customers, and explain the benefits of digital printing technology to customers.
• May pick-up and deliver customer orders.
• Follows copying protocol (copyright law, confidentiality, and careful handling of original documents).
• Prepares bank deposit slips.
• Perform all other duties as needed or requested.

• *Essential Qualifications and Requirements**

• High School Diploma or equivalent education required.
• Minimum six months of related experience required (Warehouse and/or Hospitality Experience Preferred).
• Proven strong organization and planning skills.
• Action-oriented with skills and aptitude to excel in a customer-focused and results-driven environment.
• High integrity individuals who present a professional image through effective written and verbal communication skills.
• Excellent team-building and collaborative skills; ability to develop strong customer relationships.
• Strong problem-solving skills.
• Ability to accurately translate and record information into electronic tracking system with 100% accuracy.
• Proficiency with computer systems and ability to learn new software applications quickly.
• Ability to pass an OSHA certification for any equipment in center calling for such certification.
• Ability to move 75 pounds unassisted.
• Ability to maneuver packages of any weight above 75 pounds with appropriate equipment and/or assistance from another person.
• Physical stamina to walk up to 10 miles per shift.

• *Preferred Qualifications**

• Experience in a customer-facing role, preferably in a logistics or hospitality environment.
• Knowledge of proprietary software and equipment used in the logistics industry.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced environment with minimal supervision.
• Excellent communication and interpersonal skills.

• *Work Environment and Culture**

careerzynith is committed to creating a work environment that fosters growth, collaboration, and excellence. Our team is passionate about innovation, customer satisfaction, and continuous improvement. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.

• *Compensation and Benefits**

careerzynith offers a competitive compensation package, including a salary, benefits, and opportunities for professional growth and development. Our benefits package includes:

• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Opportunities for professional growth and development

• *How to Apply**

If you are a motivated and customer-focused individual with a passion for logistics and customer experience, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

• *Equal Employment Opportunity**

careerzynith is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.

careerzynith will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [insert contact email].

careerzynith will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

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