Experienced Customer Service Professional – Voice and Email Process Associate for Utilities and Market Participants at arenaflex

Introduction to arenaflex

arenaflex is a leading global organization that provides innovative solutions and services to its clients across various industries. With a strong presence in the market, arenaflex is committed to delivering exceptional customer experiences and building long-term relationships with its clients. As a customer-centric organization, arenaflex is looking for talented and dedicated professionals to join its team as Customer Service - Process Associates (Voice/Email) in Kolkata.

Job Summary

The role of Customer Service - Process Associate (Voice/Email) at arenaflex is to provide exceptional customer service to clients, resolve their queries and concerns, and ensure that their needs are met in a timely and efficient manner. The ideal candidate will have a minimum of 2-5 years of experience in customer service and operations management, preferably in the ANZ utilities sector. The candidate should be comfortable working in night and rotational shifts and should be able to join the organization within 0-30 days.

Key Responsibilities:

• Handle both outbound and inbound calls from customers or authorized third parties regarding process and contingency situations arising due to any issues.


• Resolve customer complaints during peak time and provide the best possible resolution.


• Provide prompt and accurate responses to customer needs and requests.


• Compare and evaluate possible customer service solutions and decide which to recommend to customers to best meet their needs and circumstances.


• Input data and verify information into related systems as and when required.


• Document each customer interaction in the servicing systems as defined by the process.


• Ensure successful customer support through resolution of back-office tasks whenever not on calls.


• Understand utilities and associated market participants.

Essential Qualifications:

• Minimum 15 years of regular, full-time education (10 + 2 + 3).


• Non-Tech Bachelor's Degree/Graduation in any stream.


• Prior 12-24 months of experience in customer service and operations management in ANZ utilities.


• Comfortable working in night and rotational shifts.


• Ability to join the organization within 0-30 days.

Preferred Qualifications:

• Exceptional conversation skills.


• Proficient in active listening skills.


• Strong language skills; ability to articulate clearly and be understood.


• Demonstrated ability to adapt to diverse conversational styles.


• Strong ownership skills.


• Experience in managing ownership of issues and overall customer experience.

Skills and Competencies:

The ideal candidate will possess strong communication and analytical skills, excellent customer service skills, and the ability to negotiate and handle objections. The candidate should be polite, courteous, and helpful at all times, with the ability to interpret customer queries and requirements. Strong relationship-building skills, the ability to work in a target-oriented environment, and multi-tasking skills are also essential.

Competencies/Skills for Voice Process Associate:

• Strong communication and analytical skills.


• Excellent customer service skills.


• Strong negotiation skills and quick understanding of customer requirements.


• Ability to stay current on company policies and procedures.


• Strong relationship-building skills.


• Ability to work in a target-oriented environment.


• Multi-tasking skills.

Competencies/Skills for Email Process Associate:

• Strong analytical skills.


• Good listening skills.


• Excellent math skills.


• Multi-tasking skills.


• Flexible (willingness to work in night shifts).


• Experience on Microsoft Office Suite.


• Stable profile with previous organizations.


• Eye for detail.

Career Growth Opportunities and Learning Benefits:

At arenaflex, we believe in providing our employees with opportunities for growth and development. As a Customer Service - Process Associate (Voice/Email), you will have the opportunity to work with a leading global organization, develop your skills and knowledge, and advance your career in the customer service industry. You will also have access to training and development programs, mentorship, and coaching to help you achieve your career goals.

Work Environment and Company Culture:

arenaflex is committed to providing a positive and inclusive work environment that values diversity, equality, and respect. Our company culture is built on the principles of teamwork, innovation, and customer satisfaction. We believe in recognizing and rewarding our employees' contributions and achievements, and we offer a range of benefits and perks to support their well-being and career development.

Compensation, Perks, and Benefits:

arenaflex offers a competitive salary and benefits package to its employees, including health insurance, retirement plans, and paid time off. We also offer a range of perks and benefits, such as flexible working hours, employee recognition programs, and opportunities for career advancement.

How to Apply:

To apply for the Customer Service - Process Associate (Voice/Email) role at arenaflex, please follow the steps below:

• Visit our website and click on the "Careers" tab.


• Search for the Customer Service - Process Associate (Voice/Email) role and click on the "Apply" button.


• Fill out the online application form and upload your resume and cover letter.


• Ensure that you have an EP ID, which is mandatory for eligibility of the interview. To generate your EP ID, please follow the steps below:


• Visit https://ibegin.arenaflex.com/iBegin/


• Click to login.


• Click New user (Register with us).


• Select "BPO" in areas of interest and complete the registration (Fill the details).


• Once completed, your EP ID would be generated, which starts from EP2024CNXXXX.


• You will receive the EP ID on your personal email ID.

Conclusion:

arenaflex is a leading global organization that offers a range of exciting career opportunities for talented and dedicated professionals. As a Customer Service - Process Associate (Voice/Email), you will have the opportunity to work with a dynamic team, develop your skills and knowledge, and advance your career in the customer service industry. If you are passionate about delivering exceptional customer experiences and building long-term relationships with clients, we encourage you to apply for this role. Join our team and be a part of a company that values innovation, teamwork, and customer satisfaction.

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