Experienced Customer Service Representative - Back Office (Remote/WFM)

At careerzynith, we're on a mission to revolutionize the way we deliver exceptional customer service. As a Customer Service Representative - Back Office, you'll be an integral part of our team, responsible for efficiently managing workload and providing top-notch support to our customers. If you're passionate about delivering outstanding service, have a keen eye for detail, and are eager to learn and grow, we want to hear from you!

• *About careerzynith**

careerzynith is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. With a rich history dating back to 2005, we've established ourselves as the single largest provider of such services. Our innovative technology solution enables us to make a positive difference in the lives of over 23 million customers - that's 1 in 3 people in the UK! We're proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.

• *Our Culture**

At careerzynith, we celebrate diversity and are committed to creating an inclusive environment for all employees. We believe in fostering a culture of innovation, collaboration, and continuous learning. Our team members are passionate about delivering exceptional customer service, and we're excited to welcome new talent to join our journey.

• *Job Summary**

As a Customer Service Representative - Back Office, you'll be responsible for handling a variety of queries related to Life and Pension, including general inquiries and more complex cases. You'll work closely with our team members and other departments to ensure seamless communication and workflow. With on-the-job training and accreditation process, you'll have the opportunity to develop your skills and expertise in customer service.

• *Key Responsibilities**

• Manage workload efficiently, handling tasks that come in via the contact centre or postal mail
• Handle a variety of queries related to Life and Pension, including general inquiries and more complex cases
• Prepare and send responses to customers, including drafting bespoke letters when necessary
• Conduct outbound calling as required to address customer needs
• Collaborate with team members and other departments to ensure seamless communication and workflow

• *Benefits**

• 31 days holiday including bank holidays
• Eligibility for an annual discretionary bonus scheme
• Contributory company pension scheme with matching contributions up to 6%
• Comprehensive employee wellbeing and assistance support programmes
• Range of employee discounts saving money on groceries, holidays, electronics, and financial services
• Personal and career development opportunities within careerzynith and our parent company, TCS (Tata Consultancy Services)
• Cycle to Work Scheme & Interest-free Season Ticket
• Moments that Matter policies including Carer's Leave, Foster Leave, and Retirement Leave

• *Requirements**

• Previous experience in an office-based role, with a focus on customer service and correspondence
• Strong written and verbal communication skills, capable of effectively addressing customer queries
• Basic office skills and IT awareness
• Ability to work both independently and as part of a team, with good time management skills
• Attention to detail and punctuality are essential
• Comfortable communicating with individuals over the phone

• *What We Offer**

• On-the-job training: Benefit from personalized 1-on-1 training for a couple of weeks to ensure you're equipped with the necessary skills and knowledge to excel in your role
• Accreditation process: Following training, you'll embark on the accreditation process to further enhance your expertise and capabilities in customer service
• Opportunities for internal progression: We offer a supportive team environment and lots of other benefits for career growth and development

• *How to Apply**

If you're passionate about delivering exceptional customer service and have a keen eye for detail, we want to hear from you! Don't worry if you don't meet every single requirement - we value a great attitude and a willingness to learn above all. Submit your application today and join our team at careerzynith!

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