Experienced Customer Service Representative - careerzynith Eagle County Regional Airport
At careerzynith, we're not just a leading mobility company - we're a team of passionate individuals dedicated to delivering exceptional customer experiences. With a shared vision to become the world's best and most trusted mobility company, we're always looking for talented individuals to join our team. If you're a customer-focused professional with a passion for delivering top-notch service, we want to hear from you!
- *About careerzynith**
careerzynith is the largest and fastest-growing privately owned automotive rental and leasing company in North America. With a commitment to excellence and a passion for innovation, we've been named one of the top places to work. Our team is driven by a shared vision to revolutionize the way people move, and we're always looking for talented individuals to join our journey.
- *Job Summary**
We're seeking an experienced Customer Service Representative to join our team at the Eagle County Regional Airport location. As a Customer Service Representative, you'll be the face of careerzynith, providing exceptional customer service to both internal and external customers. You'll gain knowledge through local training and hands-on experience, supporting your branch and rental needs, and acting as a rental back-up in a large home city branch or airport location.
- *Key Responsibilities**
- Provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs.
- Gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up.
- Meet and greet customers in a friendly and timely manner.
- Provide directions and general assistance.
- Assist to assess condition of rental upon return.
- Process returns, check-ins, and exit kiosk transactions.
- Effectively market the company while picking up customers up and/or dropping off customers in a safe and courteous manner and assisting customers as needed.
- Understand and communicate rental terms and conditions, vehicle features, and other services.
- May sell optional protection products, upgrades, fuel options, and other additional equipment.
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance.
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
- Perform miscellaneous and backup duties job-related duties as assigned.
- *Available Schedule**
- Monday: 12:30PM - 9:00PM
- Tuesday: 12:30PM - 9:00PM
- Wednesday: 12:30PM - 9:00PM
- Thursday: 12:30PM - 9:00PM
- Friday: 12:30PM - 9:00PM
- Saturday: OFF
- Sunday: OFF
- *Benefits and Perks**
- Paid time off
- Employee rental car discounts
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
- Bonus incentives
- Take incoming calls - reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors
- Manage outgoing calls for callback management, A/Rs, and miscellaneous calls as assigned
- *Essential Qualifications**
- Must be at least 18 years of age
- Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Must have at least 6 months customer service experience in a fast-paced environment
- Must have worked 12 (twelve) months or more at most recent employer
- Experience working late nights preferred
- *Preferred Qualifications**
- Previous experience in a customer-facing role
- Knowledge of rental car industry and processes
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer skills and knowledge of Microsoft Office
- *Skills and Competencies**
- Excellent customer service skills
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer skills and knowledge of Microsoft Office
- Ability to lift up to 25 pounds and stand for long periods of time
- Ability to work in a team environment and provide support to colleagues as needed
- *Career Growth Opportunities and Learning Benefits**
- Opportunities for career advancement and professional growth
- Comprehensive training and development programs
- Mentorship and coaching from experienced colleagues
- Opportunities for advancement to leadership roles
- Access to industry-leading technology and tools
- *Work Environment and Company Culture**
- Our team is passionate about delivering exceptional customer experiences and is committed to excellence in everything we do.
- We're a fast-paced and dynamic environment that requires flexibility and adaptability.
- We're committed to creating a positive and inclusive work environment that values diversity and promotes equality.
- We offer a comprehensive benefits package and competitive compensation to ensure our employees are valued and supported.
- *Compensation and Benefits**
- Competitive hourly rate up to $23.50
- Comprehensive benefits package including health, dental, and vision insurance
- Retirement savings plan including 401k with matching profit sharing
- Paid time off and holidays
- Employee rental car discounts
- Bonus incentives and opportunities for advancement
- *How to Apply**
If you're a customer-focused professional with a passion for delivering top-notch service, we want to hear from you! Apply now to join our team at careerzynith Eagle County Regional Airport.
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