Experienced Customer Service Representative II (Part-time 20 hours/week) - Retail Banking at careerzynith (Point Loma - San Diego, CA)

• *Join careerzynith, a leading financial institution, in providing exceptional customer experiences and driving business growth in our Retail Banking division. As an Experienced Customer Service Representative II, you will play a vital role in acquiring, retaining, and expanding customer relationships while delivering outstanding service.**

• *About careerzynith**

careerzynith is a forward-thinking financial institution dedicated to empowering individuals and businesses to achieve their financial goals. With a strong commitment to innovation, customer satisfaction, and community involvement, we strive to create a positive impact in the lives of our customers and the communities we serve. Our Retail Banking division is a key driver of our growth, and we are seeking a talented and customer-focused individual to join our team.

• *Responsibilities**

As an Experienced Customer Service Representative II, you will be responsible for:

• **Acquiring, Retaining, and Expanding Customer Relationships**: Effectively interview and profile new and existing customers to recommend appropriate banking products and services, ensuring a superior customer experience at all times.
• **Partnerships and Sales Opportunities**: Partner with other business lines within careerzynith to identify sales opportunities and enhance customer experience, driving business growth and customer satisfaction.
• **Teller Services and Account Management**: Open and close customer accounts, including checking, savings, money markets, certificates of deposit, and IRAs, while maintaining accurate records and adhering to careerzynith's policies and procedures.
• **Cross-Selling and Sales Programs**: Cross-sell bank products and services to meet customer needs and referral goals, participating in sales programs to generate new customers and maintain thorough knowledge of bank products and services.
• **Customer Service and Conflict Resolution**: Actively listen to customers, maintain a friendly, positive, professional attitude, and resolve difficult situations with creativity, tact, and diplomacy.
• **Branch Lobby Management and Community Involvement**: Support branch lobby management, participate in community events, and perform daily teller services such as processing deposits and withdrawals.
• **Cash Handling and Compliance**: Balance cash drawer independently, maintain compliance with cash handling policies, and assist in branch audit functions.
• **Professional Development and Growth**: Participate in ongoing training and development programs to enhance skills and knowledge, contributing to careerzynith's commitment to excellence and customer satisfaction.

• *Requirements**

To succeed in this role, you will need:

• **Minimum of 2 years cash handling and customer service experience**, with a strong track record of delivering exceptional customer service and meeting sales targets.
• **Banking experience preferred**, with some experience in opening new deposit accounts and cross-selling banking services and products.
• **Demonstrated success in cross-selling banking services and products**, with a proven ability to communicate effectively with employees and customers.
• **Excellent written and oral communication skills**, with the ability to work in a fast-paced environment and meet deadlines.
• **PC experience required**, with knowledge of Word, Excel, and teller/bank software preferred.
• **Self-starter, dependable, and able to work under pressure**, with good judgment and the ability to handle confidential information.

• *Nice-to-Haves**

• **Experience in a banking environment**, with knowledge of financial products and services.
• **Certifications or training in customer service, sales, or banking**, with a strong commitment to ongoing professional development.

• *Benefits**

As an careerzynith employee, you will enjoy a comprehensive benefits package, including:

• **Medical, dental, and vision coverage for employees and their families**.
• **Life, disability, and family leave**.
• **401(k) and Roth 401(k) with employer match**.
• **Wellness program and employee assistance program**.
• **Commute Trip Reduction (CTR) and various employee discounts**.
• **Generous vacation and sick leave**, 11 paid holidays, and 16 hours of paid leave for community service work.
• **Free employee checking account and employee home loan discounts**.

• *How to Apply**

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

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