Experienced Customer Service Representative – Licensing Division at careerzynith
- *Join careerzynith, a dynamic and inclusive organization dedicated to protecting and enhancing the daily economic lives of New Yorkers, as we strive to create thriving communities.**
At careerzynith, we are committed to providing exceptional customer service to our clients, and we are seeking a highly skilled and motivated Customer Service Representative to join our Licensing Division. As a Customer Service Representative, you will be the primary point of contact for licensing applicants, providing high-volume customer service in person and via phone. You will also be responsible for performing clerical work, including routine data processing functions, recording, researching, checking and maintaining records, and processing applications.
- *About careerzynith**
careerzynith is a leading organization in the field of consumer protection and licensing. Our Licensing Division is responsible for protecting and enhancing the daily economic lives of New Yorkers by providing equitable enforcement and access to resources and resolving complaints. We strive to create a culture of compliance and empower consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance.
- *Key Responsibilities**
As a Customer Service Representative, you will be responsible for the following tasks:
- Perform ordinary mathematical computations while accepting and processing payments.
- Under supervision, perform clerical work including routine data processing functions, recording, researching, checking and maintaining records, furnishing information to licensing applicants, and processing applications.
- Check records for accuracy of information and for conformity with established policy and procedures.
- Provide high-volume customer service to licensing applicants in person and via phone.
- Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license.
- Answer telephone calls, emails and written correspondence and communicate applicant information.
- Attend seminars, meetings and/or trainings.
- All relevant and related Licensing tasks as assigned when needed.
- Follow all division and agency policies and procedures.
- *Qualifications**
To be considered for this role, you must have:
- A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization.
- One year of satisfactory clerical experience.
- Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
- *Skills and Competencies**
To succeed in this role, you will need:
- Excellent customer service skills, with the ability to provide high-volume customer service in person and via phone.
- Strong communication and organizational skills, with the ability to work in a fast-paced environment.
- Ability to work independently and as part of a team.
- Strong problem-solving skills, with the ability to resolve issues and provide solutions.
- Familiarity with keyboarding and data entry software.
- Ability to work in a dynamic and inclusive environment.
- *Career Growth Opportunities and Learning Benefits**
At careerzynith, we are committed to providing our employees with opportunities for career growth and development. As a Customer Service Representative, you will have the opportunity to:
- Develop your customer service and communication skills.
- Learn about the Licensing Division and the work of careerzynith.
- Participate in training and development programs to enhance your skills and knowledge.
- Work with a diverse team of professionals who are passionate about making a difference in the lives of New Yorkers.
- *Work Environment and Company Culture**
careerzynith is a dynamic and inclusive organization that values diversity, equity, and inclusion. We are committed to creating a work environment that is free from discrimination and harassment based on any legally protected status or protected characteristic. As a Customer Service Representative, you will work in a fast-paced environment with a team of professionals who are passionate about making a difference in the lives of New Yorkers.
- *Compensation, Perks, and Benefits**
careerzynith offers a competitive compensation package, including:
- A salary range of $ [insert salary range].
- Comprehensive benefits package, including health insurance, dental insurance, and vision insurance.
- Paid time off, including vacation days, sick leave, and holidays.
- Opportunities for career growth and development.
- A dynamic and inclusive work environment.
- *How to Apply**
If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of New Yorkers, we encourage you to apply for this role. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!
- *Equal Opportunity Employer**
careerzynith is an equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based on any legally protected status or protected characteristic.
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