Experienced Customer Service Representative - Limited Service (Remote) at careerzynith
Unlock your potential with a new role at careerzynith as a Customer Service Representative - Limited Service! We offer a flexible, hybrid remote arrangement for this position, providing the perfect blend of work-life balance and career growth opportunities. This role requires a strong and diverse skillset in relevant areas to drive success, and we believe in rewarding talent. The total rewards package for this role includes a competitive salary, comprehensive benefits, and a supportive work environment.
- *About careerzynith**
careerzynith is a leading organization in the industry, dedicated to delivering exceptional services to our clients and customers. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Our team is passionate about making a difference, and we're looking for like-minded individuals to join our ranks.
- *Job Summary**
As a Customer Service Representative - Limited Service at careerzynith, you will be responsible for answering inquiries from customers, including general information and assisting individuals and families in applying for health care coverage through the Marketplace. This is a limited-service (temporary) full-time position, with an anticipated duration of approximately 4 months.
- *Key Responsibilities**
- Answer incoming calls from customers, including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy, and procedures, and protocols, including but not limited to the confidentiality and privacy policies.
- Respond effectively to all forms of inbound and outbound contacts.
- Track and document all inquiries using the applicable systems.
- Transfer/refer customers to appropriate entities according to the established guidelines.
- Facilitate the fulfillment of customer requests for materials via mail, email, or download.
- Facilitate translation services for non-English speaking customers according to procedures.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
- *Minimum Requirements**
- High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.
- Strong data entry and telephone skills.
- Excellent organizational, interpersonal, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced work environment.
- Ability to successfully execute many complex tasks simultaneously.
- Ability to work as a team member, as well as independently.
- Previous experience with computers, phone systems, and headsets preferred.
- Previous experience in customer service and call center preferred.
- *Technical Requirements**
- Must have a personal PC with operating system of Windows 10 or higher.
- Home internet speed 25+ Mbps download speed; 15+ Mbps upload and hardwired.
- PC Processor: Intel i5, AMD Ryzen 5, or better.
- PC Memory: 3.1 8+ GB RAM.
- PC Hard Drive Storage: 4.1 256 GB SSD.
- USB Headset with wired microphone.
- Webcam.
- Smartphone: Android or Apple smartphone with working camera and capability of installing applications necessary for daily system login.
- *Benefits and Perks**
- Flexible, hybrid remote arrangement.
- Competitive salary.
- Comprehensive benefits, including medical, dental, vision, and 401k.
- Paid Time Off (PTO) and Holidays.
- Employee Recognition, Discount, and Wellness Programs.
- Diversity, Equity, and Inclusion Initiatives.
- Professional Development Opportunities.
- *Why Join careerzynith?**
- We believe in rewarding talent and providing opportunities for growth and development.
- Our team is passionate about making a difference, and we're looking for like-minded individuals to join our ranks.
- We offer a supportive work environment and a comprehensive benefits package.
- We're committed to excellence, innovation, and customer satisfaction.
- *How to Apply**
If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and take the first step towards a rewarding new role.
- *Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment, and we believe that diversity and inclusion are essential to our success.
- *Pay Transparency**
careerzynith's compensation is based on various factors, including job location, education, training, experience, expected quality and quantity of work, required travel (if any), external market, and internal value analysis, including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of our total compensation package, which also includes short- and long-term incentives, as well as program-specific awards. We provide a variety of benefits to our employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off.
- *Hourly Base Pay Minimum and Maximum for this Position**
- Hourly Base Pay Minimum: $18.00
- Hourly Base Pay Maximum: $18.00
Don't miss this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role at careerzynith!
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