**Experienced Customer Service Representative – Project Support and Help Desk Specialist**

Are you a customer-focused professional with a passion for delivering exceptional service and support? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join our dynamic team at Marion Edward & Associates as an Experienced Customer Service Representative – Project Support and Help Desk Specialist.

• *About Us**

At Marion Edward & Associates, we are a leading provider of innovative solutions and services to our clients. Our team is dedicated to delivering exceptional results, and we are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will play a critical role in providing top-notch support to our clients, ensuring their needs are met, and their expectations are exceeded.

• *Job Summary**

We are seeking an experienced Customer Service Representative to provide exceptional support to our clients, respond to inquiries, and resolve issues in a timely and professional manner. The ideal candidate will have a strong customer service background, excellent communication skills, and the ability to work effectively in a fast-paced environment. As a Customer Service Representative, you will be responsible for providing support to our clients, responding to inquiries, and resolving issues in a timely and professional manner.

• *Responsibilities**

As a Customer Service Representative, you will be responsible for the following key tasks:

• Respond to inbound and outbound call inquiries in a professional, friendly, and timely manner, providing public-service oriented support to clients.
• Initiate outbound calls to respond to inquiries and follow up with previous contacts to ensure client satisfaction.
• Respond to all inquiries in a professional, friendly, and timely manner, demonstrating a strong understanding of the needs of our clients and their customers.
• Perform support ticket transaction resolution tasks and administrative functions, ensuring that all client issues are resolved in a timely and professional manner.
• Create and maintain excellent documentation of all calls, questions, complaints, and mailed inquiries, ensuring that all client interactions are accurately recorded and tracked.
• Maintain adequate records and documentation for audit and internal control purposes, ensuring that all client interactions are compliant with regulatory requirements.
• Route mail, email, and other administrative support duties as assigned, ensuring that all client communications are handled efficiently and effectively.
• Develop a strong working knowledge of program rules and operating platforms required to fulfill job responsibilities, ensuring that all client inquiries are responded to accurately and efficiently.
• Develop excellent working knowledge of operating platforms required to fulfill job responsibilities, ensuring that all client interactions are handled efficiently and effectively.

• *Required Skills**

To be successful in this role, you will need to possess the following skills and qualifications:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Excellent verbal, written communication, and troubleshooting skills, with the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Demonstrated understanding and ability to work with persons with disabilities, ensuring that all client interactions are handled with sensitivity and respect.
• Ability to compose reports, business correspondence, and procedure manuals, ensuring that all client communications are accurate and effective.
• Excellent verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner.
• Ability to troubleshoot, with a strong problem-solving approach and a commitment to resolving client issues in a timely and professional manner.
• Excellent attention to detail and ability to manage time effectively in a fast-paced environment, ensuring that all client interactions are handled efficiently and effectively.
• Knowledge of MS Windows, Excel, and Word, with the ability to learn and adapt to new systems and technologies.

• *Education and Experience**

To be considered for this role, you will need to possess the following education and experience:

• High school degree or equivalent required.
• 6-month call center experience preferred, or 1-year customer service experience, with a strong focus on delivering exceptional customer service and support.
• Bilingual (Spanish) a plus, with the ability to communicate effectively with clients and customers in multiple languages.
• Customer Support & Client Services Occupations: 1 year (Required).

• *Working Conditions**

As a Customer Service Representative, you will be working in an office setting, with the ability to work remotely. You will be required to work 8-hour shifts, Monday to Friday, with the flexibility to work additional hours as needed to meet client demands.

• *Compensation and Benefits**

We offer a competitive compensation package, with a salary range of $18.00 - $21.00 per hour. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive health insurance
• 401(k) retirement plan
• Paid time off and holidays
• Opportunities for career growth and professional development

• *How to Apply**

If you are a motivated and customer-focused professional with a passion for delivering exceptional service and support, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you!

Apply Now

Apply Now