**Experienced Customer Service Representative – Project Support & Help Desk Specialist (Remote Opportunity within 60 minutes of Portsmouth, NH)**

• *Join Our Team at Marion Edward & Associates**

Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in fast-paced environments where no two days are the same? We're seeking an experienced Customer Service Representative to join our team at Marion Edward & Associates. As a key member of our support team, you will play a vital role in providing top-notch customer service and help desk support to our clients.

• *About Marion Edward & Associates**

Marion Edward & Associates is a leading provider of innovative solutions and services to clients across various industries. Our team is dedicated to delivering exceptional results, and we're committed to fostering a culture of collaboration, innovation, and customer satisfaction. As a remote employee, you'll have the flexibility to work from the comfort of your own home while still being part of a dynamic and supportive team.

• *Responsibilities**

As a Customer Service Representative, you will be responsible for:

• Responding to inbound and outbound call inquiries in a professional, friendly, and timely manner, demonstrating a public-service oriented approach and understanding the needs of our clients.
• Initiating outbound calls to respond to inquiries and follow up with previous contacts, ensuring that all client interactions are handled with care and attention to detail.
• Performing support ticket transaction resolution tasks and administrative functions, including creating and maintaining excellent documentation of all calls, questions, complaints, and mailed inquiries.
• Maintaining adequate records and documentation for audit and internal control purposes, ensuring that all client interactions are accurately recorded and reported.
• Routing mail, email, and other administrative support duties as assigned, demonstrating a high level of organizational and time management skills.
• Developing an excellent working knowledge of program rules and operating platforms required to fulfill job responsibilities, ensuring that you can respond to customer service inquiries with confidence and accuracy.
• Building strong relationships with clients and colleagues, demonstrating a customer-centric approach and a commitment to delivering exceptional service.

• *Required Skills**

To succeed in this role, you will need:

• Excellent verbal, written communication, and troubleshooting skills, with the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• A demonstrated understanding and ability to work with persons with disabilities, ensuring that all client interactions are handled with sensitivity and respect.
• The ability to compose reports, business correspondence, and procedure manuals, demonstrating strong writing and communication skills.
• Excellent verbal and written communication skills, with the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• A high level of attention to detail and the ability to manage time effectively in a fast-paced environment, ensuring that all tasks are completed to a high standard and on time.
• Knowledge of MS Windows, Excel, and Word, with the ability to learn and adapt to new systems and technologies.

• *Preferred Qualifications**

While not required, we welcome candidates with:

• 6-month call center experience or 1-year customer service experience, demonstrating a strong understanding of customer service principles and practices.
• Bilingual skills, particularly in Spanish, which would be an asset in our diverse client base.

• *Working Conditions**

As a remote employee, you will work from the comfort of your own home, with the flexibility to create your own schedule and work environment. However, you will be required to:

• Work a standard 8-hour shift, Monday to Friday, with occasional flexibility to accommodate client needs.
• Maintain a dedicated workspace, with a reliable internet connection and necessary equipment to perform job duties.
• Participate in regular team meetings and training sessions, ensuring that you stay up-to-date with company policies, procedures, and best practices.

• *Education and Experience**

To be considered for this role, you will need:

• A high school degree or equivalent, with a preference for a higher level of education.
• 1 year of experience in customer support and client services occupations, with a strong understanding of customer service principles and practices.
• A willingness to learn and adapt to new systems, technologies, and procedures, with a commitment to delivering exceptional service to our clients.

• *Compensation and Benefits**

As a valued member of our team, you can expect:

• A competitive hourly rate of $18.00 - $21.00 per hour, depending on experience and qualifications.
• A comprehensive benefits package, including health, dental, and vision insurance, as well as paid time off and holidays.
• Opportunities for career growth and professional development, with a commitment to supporting your ongoing learning and training needs.

• *How to Apply**

If you're a motivated and customer-focused professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications, along with any relevant certifications or references.

We look forward to welcoming you to our team at Marion Edward & Associates!

Apply Now