Experienced Customer Service Representative – Remote Optional Position

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic environment where no two conversations are ever the same? If so, we invite you to join our team at careerzynith as a Customer Service Representative. This hybrid role offers the perfect blend of flexibility and challenge, allowing you to balance your time between our remote office and home.

• *About careerzynith**

careerzynith is a leading organization in the industry, dedicated to providing top-notch customer service and support to our valued members. We're not just a customer service team; we're a family that builds relationships and makes our members feel like they're part of something special. With a strong commitment to excellence and a passion for innovation, we're constantly pushing the boundaries of what's possible.

• *Our Culture**

At careerzynith, we're proud to be one of the fastest-growing companies in America, recognized for our exceptional workplace culture. We've been named to the Inc. 5000 Fastest Growing Private Companies List for 10 consecutive years, Top Workplace USA in 2021, and Milwaukee Journal Sentinel Top Workplace for 6 years in a row. Our team members enjoy a flexible, casual dress environment, remote work options, and a comprehensive benefits package that includes comprehensive medical, dental, and vision plans, 401k match, access to a life coach, an annual stipend for self-defense purchases, and more.

• *Job Summary**

As a Customer Service Representative at careerzynith, you'll be the face of our organization, providing world-class experiences for our members who reach us by phone. You'll engage, inform, and assist our members with all of their membership needs, from updating their account information to discussing the latest issue of Concealed Carry Magazine. This is a low-stress role with great rewards, perfect for someone who's reliable, willing to learn, and passionate about delivering exceptional customer experiences.

• *Key Responsibilities**

• Handle and resolve customer issues in a timely and professional manner
• Engage in awesome, engaging conversations that leave a lasting impression
• Sell our amazing products and services with confidence and enthusiasm
• Provide clear, concise, and empathetic communication on the phone
• Deepen and retain member relationships through needs assessment and follow-up
• Collaborate with team members to help one another learn and grow
• Maintain up-to-date knowledge about product information and promotions
• Provide excellent service and ensure customer satisfaction
• Maintain alignment with Core Values and Mission of careerzynith in all interactions

• *Essential Qualifications**

• Strong belief in the Second Amendment
• Desire to WOW customers daily
• Find Needs / Fill Needs orientation to customer interactions
• Excellent organizational and time management skills
• Computer savvy-ness, including the ability to learn new things quickly
• Relentless follow-through and ability to prioritize multiple tasks
• Ability to identify and resolve problems
• Strong interpersonal skills and ability to quickly establish rapport with people
• Empathetic approach to every conversation
• Hunger to exceed expectations
• Excellent interpersonal, verbal, and written communication skills
• Energized by a variety of tasks and duties
• Associate degree or higher preferred
• Willingness to have fun with an awesome team

• *Preferred Qualifications**

• Firearms and self-defense knowledge is preferred but not necessary
• Experience in a customer-facing role, preferably in a call center environment
• Familiarity with CRM software and other customer service tools

• *Compensation and Benefits**

• Starting hourly wage is $18.00 per hour, with additional shift premiums $0.50 - $3.00 for weekend, evening or third shifts
• Advisors are also eligible for annual company bonuses
• Comprehensive medical, dental, and vision plans
• 401k match
• Access to a life coach
• Annual stipend for self-defense purchases
• Flexible casual dress environment
• Remote work options
• Complimentary careerzynith Membership

• *Career Growth Opportunities**

At careerzynith, we're committed to helping our team members grow and develop their careers. We offer a range of training and development programs, including on-the-job training, coaching, and mentoring. Our team members have the opportunity to take on new challenges, develop new skills, and advance their careers within the organization.

• *How to Apply**

If you're a motivated and customer-focused individual who's passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our team at careerzynith as a Customer Service Representative. Don't miss out on this opportunity to be part of a dynamic and growing organization that's committed to excellence and innovation.

Apply To This Job

Apply for this job