Experienced Customer Service Representative - Remote/Hybrid Work Opportunity at careerzynith

At careerzynith, we're building a team of passionate and dedicated professionals who share our vision of delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in helping us achieve our purpose of keeping the world working. We're seeking a highly skilled and motivated individual to join our team in a remote/hybrid work environment, where you'll have the flexibility to work from home and collaborate with our team in our Waterloo, IA office.

• *About careerzynith**

careerzynith is a leading broad line distributor with operations primarily in North America, Japan, and the United Kingdom. We're committed to serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Our mission is to deliver services and solutions that save customers time and money, while also providing a welcoming workplace where our employees can build a career for themselves.

• *Job Summary**

As a Customer Service Representative at careerzynith, you'll be responsible for building customer relationships by responding to a high volume of inbound phone calls. You'll work with customers and sales team members daily in a team-based environment, using a computer and multiple computer programs to resolve customer challenges and provide exceptional service. If you're a motivated and customer-focused individual with a strong work ethic, we encourage you to apply for this exciting opportunity.

• *Key Responsibilities**

• Respond to a high volume of inbound phone calls from customers, resolving their challenges and providing exceptional service
• Work with customers and sales team members daily in a team-based environment to resolve customer issues and provide solutions
• Use a computer and multiple computer programs to navigate and resolve customer issues, including account selection, product identification, order placement, and order management
• Resolve pricing and invoicing discrepancies, apply credit, and implement return procedures
• Collaborate with internal teams to resolve customer issues and provide solutions
• Meet or exceed performance metrics, including first call resolution, customer satisfaction, and sales growth

• *Essential Qualifications**

• High school diploma or equivalent
• At least 1 year of customer service experience
• Ability to commute to our facility from your home
• A secure workspace at home dedicated to job activity
• Proficiency in operating and navigating multiple PC-based programs at once
• Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download, and ping less than 80 milliseconds

• *Preferred Qualifications**

• Experience in a customer-facing role, preferably in a call center or retail environment
• Knowledge of customer relationship management (CRM) software and other computer programs
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment and meet performance metrics
• Experience working in a team-based environment and collaborating with internal teams

• *Skills and Competencies**

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and meet performance metrics
• Strong customer service skills, with a focus on building customer relationships and providing exceptional service
• Ability to navigate and use multiple computer programs, including CRM software and other computer programs
• Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines

• *Career Growth Opportunities and Learning Benefits**

At careerzynith, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and coaching
• Ongoing training and development programs to help you build your skills and knowledge
• Opportunities for advancement and career growth
• Access to industry-leading technology and tools
• Collaborative and supportive work environment

• *Work Environment and Company Culture**

At careerzynith, we're proud of our welcoming and inclusive workplace culture. We're committed to providing a safe and supportive environment for our employees, where they can build a career for themselves and contribute to our mission of keeping the world working. Our Waterloo, IA office is a state-of-the-art facility with modern amenities and a collaborative work environment.

• *Compensation, Perks, and Benefits**

We offer a competitive compensation package, including:

• Starting hourly rate of $15.80 per hour
• Opportunities for advancement and career growth
• Ongoing training and development programs
• Access to industry-leading technology and tools
• Collaborative and supportive work environment
• Comprehensive benefits package, including medical, dental, vision, and life insurance coverage
• Paid time off (PTO) and 6 company holidays per year
• Access to up to 30% of your paycheck before payday to help with financial emergencies
• Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required
• Tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools
• Employee discounts and more!

• *How to Apply**

If you're a motivated and customer-focused individual with a strong work ethic, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. We can't wait to hear from you!

Apply To This Job

Apply for this job