Experienced Customer Service Representative - Sales (Hybrid) – Join careerzynith in Shaping the Future of Communications and Technology

At careerzynith, we're not just a company – we're a team of innovators, thinkers, and problem-solvers who are passionate about making connections that change the world. As a global leader in communications and technology, we're committed to delivering exceptional customer experiences that exceed expectations. We're seeking an experienced Customer Service Representative - Sales (Hybrid) to join our team in Mesa, Arizona, and be a part of our mission to redefine customer service.

• *About careerzynith**

careerzynith has been a pioneer in making connections for nearly 150 years, and we've been at the forefront of innovation since Alexander Graham Bell invented the telephone and founded our company. Today, we're a global leader in communications and technology, helping families, communities, and businesses come together with the products and services they need to thrive. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of, we create connections that change the world.

• *Job Summary**

As a Customer Service Representative - Sales (Hybrid) at careerzynith, you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. You'll be responsible for handling customer interactions, resolving issues, and explaining bills and product features clearly. You'll also have the opportunity to work with various customer inquiries, including technical issues, and build customer confidence and loyalty by resolving issues.

• *Key Responsibilities**

• Handle customer interactions (calls, chats, emails) in a fast-paced environment
• Accurately resolve issues related to service, billing, payments, and collections
• Explain bills and product features clearly
• Troubleshoot basic problems and seek higher support if needed
• Build customer confidence and loyalty by resolving issues
• Support various customer inquiries, including technical issues
• Work a flexible 40-hour per week schedule, which may include nights and weekends
• Participate in paid training to enhance your skills and knowledge

• *What We're Looking For**

• Unwavering Customer Focus: You're passionate about delivering exceptional customer experiences and exceeding expectations.
• Strong Work Ethic: You're a team player who is committed to achieving results and meeting deadlines.
• Adaptability: You're flexible and able to adapt to changing situations and priorities.
• Problem-Solving Skills: You're a critical thinker who can analyze problems and develop effective solutions.
• Attention to Details: You're meticulous and detail-oriented, ensuring that every interaction is accurate and efficient.

• *Benefits and Perks**

• Employee discounts up to 50% off on eligible careerzynith mobility plans and accessories, careerzynith internet (and fiber where available), and careerzynith home phone
• Tuition reimbursement program
• Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year
• At least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired
• Paid Parental Leave
• Medical/Dental/Vision coverage
• 401(k) plan
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs

• *Work from Home (WFH) Requirements**

• You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
• careerzynith will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
• Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.)
• You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
• You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

• *Career Growth Opportunities**

• As a Customer Service Representative - Sales (Hybrid) at careerzynith, you'll have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.
• You'll be part of a dynamic team that's passionate about making connections and changing the world.
• You'll have the chance to advance your career and take on new challenges and responsibilities.

• *Compensation and Benefits**

• Our Customer Service Representatives - Sales (Hybrid) earn $23.45 an hour and up to $3000/month in additional commission if all sales goals are met.
• Not to mention all the other amazing rewards that working at careerzynith offers.

• *Equal Employment Opportunity**

careerzynith is an equal employment opportunity (EEO) employer, committed to providing equal opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

• *How to Apply**

If you're ready to take the lead as the voice of careerzynith, we'd love to hear from you! Apply today and join our team of innovators, thinkers, and problem-solvers who are passionate about making connections that change the world.

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