Experienced Customer Service Representative – Ticket/Gate Agent – LGA Airport

At careerzynith, we're passionate about delivering exceptional customer experiences that make a lasting impression. As a Ticket/Gate Agent, you'll play a vital role in ensuring our customers have a smooth and enjoyable journey from start to finish. If you're a people person with a passion for delivering top-notch customer service, we want to hear from you!

• *About careerzynith**

careerzynith is a world-class airline that's committed to connecting people and places around the globe. Our mission is to provide safe, reliable, and exceptional travel experiences that exceed our customers' expectations. With a strong focus on innovation, sustainability, and community engagement, we're always looking for talented individuals who share our values and are eager to join our team.

• *Key Responsibilities**

As a Ticket/Gate Agent, you'll be the first point of contact for our customers, responsible for ensuring their journey is seamless and enjoyable. Your key responsibilities will include:

• Greeting customers, checking in their baggage, and assisting with ticketing and boarding processes
• Operating loading bridges, opening and closing aircraft doors, and securing the aircraft
• Escorting unaccompanied minors and disabled passengers throughout the airport
• Tagging and lifting baggage from scales to conveyor belts (up to 70 pounds)
• Making gate announcements and ensuring customers have accurate travel documentation
• Working collaboratively with colleagues to ensure efficient and safe airport operations

• *Benefits and Perks**

At careerzynith, we believe in recognizing and rewarding our employees for their hard work and dedication. As a Ticket/Gate Agent, you'll enjoy a range of benefits and perks, including:

• Competitive salary and industry-leading profit-sharing program
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2-weeks of vacation and 56 hours of paid personal time within a 12-month period
• LGA/JFK employees may be reimbursed up to $250/month for specific transportation expenses through the NYC Transit Reimbursement Program
• 10 paid holidays per calendar year
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave
• Non-birthing parents are eligible for 2-weeks of paid parental leave
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks

• *What You Need to Succeed**

To be successful in this role, you'll need to possess the following minimum qualifications:

• Consistently prioritize safety and security of self, others, and personal data
• Embrace diverse people, thinking, and styles
• Possess a high school diploma, GED, or high school equivalency
• Be at least 18 years of age and have authorization to work in the United States
• Proficiency in English
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
• Possess basic digital literacy
• Pass a physical ability test (PAT)
• Pass a Customer Service Assessment
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal

• *What Will Give You a Competitive Edge**

While not required, the following preferred qualifications will give you a competitive edge in this role:

• Previous customer service experience in a fast-paced environment
• Ability to work in a team environment and adapt to changing situations
• Strong problem-solving and conflict resolution skills
• Ability to lift up to 70 pounds and work in a physically demanding environment

• *Career Growth Opportunities**

At careerzynith, we're committed to helping our employees grow and develop their careers. As a Ticket/Gate Agent, you'll have access to a range of training and development programs, including:

• On-the-job training and mentorship
• Customer service training and certification programs
• Leadership development programs to help you advance your career
• Opportunities to work in different roles and departments within the company

• *Work Environment and Company Culture**

As a Ticket/Gate Agent, you'll work in a fast-paced and dynamic environment, interacting with customers and colleagues from diverse backgrounds. Our company culture is built on a shared dedication to living our values – Care, Integrity, Resilience, and Servant Leadership – every day, in everything we do. We're committed to creating a workplace that's inclusive, supportive, and empowering, where our employees feel valued and motivated to deliver exceptional results.

• *How to Apply**

If you're a motivated and customer-focused individual who's passionate about delivering exceptional service, we want to hear from you! Apply now to join our team as a Ticket/Gate Agent and take the first step towards a rewarding and challenging career with careerzynith.

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• *Equal Employment Opportunity**

careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, supportive, and empowering, where our employees feel valued and motivated to deliver exceptional results.

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