**Experienced Customer Service Representative - Water Billing at arenaflex**
Join arenaflex, a dynamic and innovative organization dedicated to delivering exceptional customer service and support to our community. As a Customer Service Representative - Water Billing, you will play a vital role in ensuring the smooth operation of our water billing services, providing top-notch support to our customers, and contributing to the growth and success of our organization.
- *About arenaflex**
arenaflex is a leading provider of water billing services, committed to delivering reliable, efficient, and customer-centric solutions to our community. Our team of dedicated professionals is passionate about making a positive impact on the lives of our customers, and we are seeking a talented and motivated individual to join our team as a Customer Service Representative - Water Billing.
- *Key Responsibilities**
As a Customer Service Representative - Water Billing, you will be responsible for:
- Responding to routine telephone inquiries from the public and other city departments pertaining to prior service connections, disconnections, transfers, extensions of payment, sewer/water averaging, and explanation of billing and general information.
- Entering change of service in data system and verifying information.
- Maintaining various computer records on change of address type of service used, comment file of records of customer contacts, and non-payment accounts lists.
- Posting to simple numerical records.
- Operating two-way radio to give and receive messages and information.
- Operating a variety of basic office equipment.
- Maintaining accurate and up-to-date records and files.
- Providing exceptional customer service and support to our customers.
- Collaborating with other departments to resolve customer issues and concerns.
- Staying up-to-date with city policies, procedures, and regulations.
- *Essential Qualifications**
To be successful in this role, you will need:
- A high school diploma or equivalent.
- At least six months of work experience involving general office duties.
- Completion of at least one course in general office practices at or above the high school level.
- Ability to pass a 35 WPM typing test prior to accepting an application or resume.
- Knowledge of general office practice and procedures.
- Ability to keep customer information confidential.
- Knowledgeable of various office machines and operation techniques.
- Knowledge of simple arithmetic.
- Ability to read, understand, and interpret city policies.
- Ability to understand oral and written instructions.
- Ability to establish and maintain effective working relationships with coworkers and the general public.
- A valid operator's license with a good driving record.
- *Preferred Qualifications**
While not required, the following qualifications would be an asset:
- Previous experience in customer service or a related field.
- Knowledge of water billing services and regulations.
- Experience with data entry and record-keeping.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- *Skills and Competencies**
To succeed in this role, you will need to possess the following skills and competencies:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Ability to maintain accurate and up-to-date records and files.
- Knowledge of general office practice and procedures.
- Ability to keep customer information confidential.
- Knowledgeable of various office machines and operation techniques.
- Ability to read, understand, and interpret city policies.
- Ability to understand oral and written instructions.
- *Career Growth Opportunities and Learning Benefits**
arenaflex is committed to the growth and development of our employees. As a Customer Service Representative - Water Billing, you will have opportunities to:
- Develop your skills and knowledge in customer service, water billing, and general office practices.
- Take on additional responsibilities and contribute to the growth and success of our organization.
- Participate in training and development programs to enhance your skills and knowledge.
- Collaborate with other departments to resolve customer issues and concerns.
- Contribute to the development of new policies and procedures.
- *Work Environment and Company Culture**
arenaflex is a dynamic and innovative organization that values diversity, equity, and inclusion. We are committed to creating a work environment that is inclusive, respectful, and supportive of all employees. As a Customer Service Representative - Water Billing, you will be part of a team that is passionate about delivering exceptional customer service and support to our community.
- *Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
- A salary range of $35,000 - $50,000 per year, depending on experience.
- Benefits, including health, dental, and vision insurance.
- Paid time off, including vacation, sick leave, and holidays.
- Opportunities for professional development and growth.
- A dynamic and supportive work environment.
- *How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and support to our community, we encourage you to apply for this exciting opportunity. Please submit your application online, along with a cover letter and resume, to [insert contact information]. We look forward to hearing from you!
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