**Experienced Customer Service Specialist – Parks, Recreation & Libraries Team**

• *Join arenaflex's dynamic Parks, Recreation & Libraries team as a Customer Service Specialist and embark on a rewarding career journey.**

At arenaflex, we're passionate about delivering exceptional customer experiences and creating a positive impact in our community. As a Customer Service Specialist, you'll play a vital role in providing top-notch support to our customers, ensuring their needs are met, and exceeding their expectations. If you're a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we want to hear from you!

• *About arenaflex**

arenaflex is a leading organization dedicated to enhancing the quality of life for our community members. Our Parks, Recreation & Libraries team is committed to providing innovative programs, services, and facilities that promote social connections, physical activity, and lifelong learning. As a Customer Service Specialist, you'll be part of a dynamic team that's making a real difference in people's lives.

• *Key Responsibilities**

As a Customer Service Specialist, your primary duties will include:

• Serving as the first point of contact for external customers via telephone or in person, providing exceptional service and resolving issues efficiently
• Referring customers to appropriate staff and/or providing general information regarding arenaflex functions and services
• Explaining department operating policies and procedures to customers
• Developing, maintaining, and archiving various files and records
• Assisting the public with reserving and renting arenaflex facilities, registering customers for classes, programs, and tours
• Responding to letters and routine correspondence
• Receiving and processing payments for various services, handling cash, and preparing deposits
• Receiving, reviewing, and processing invoices, payment requests, and tracking costs
• Preparing and processing purchase requisitions
• Preparing, compiling, tabulating, and maintaining data, including databases, various documents, and statistical and operational reports and records
• Reviewing payroll for assigned departments, identifying and resolving discrepancies, and researching and responding to questions from staff regarding payroll
• Tracking and registering staff for training classes as needed
• Issuing, receiving, typing, and processing various applications, permits, and other forms
• Overseeing the safe and proper operation of assigned facilities and activities
• Ensuring facility rules and safety guidelines are followed, maintaining order with disruptive patrons, and exercising crowd control when warranted
• Rendering first aid and CPR, if certified, as required
• Completing written reports and records as required, organizing and monitoring equipment inventory or assigned facility
• Knowing, understanding, and communicating department programs and services
• Answering questions and providing information to the public, investigating complaints, and recommending corrective action as necessary to resolve complaints
• Identifying and reporting any maintenance required on assigned facilities, equipment, or materials
• Overseeing daily operations and events held at assigned facilities, ensuring cleanliness of restrooms and public areas, and identifying and reporting maintenance conditions affecting facility operation, equipment, materials, and security

• *Essential Qualifications**

To be successful in this role, you'll need:

• A high school diploma or equivalent
• One year of experience in customer service, preferably in a recreation or library setting
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Basic computer skills, including Microsoft Office and database management
• Ability to lift up to 25 pounds and stand for long periods

• *Preferred Qualifications**

While not required, the following qualifications would be an asset:

• Associate's or bachelor's degree in a related field, such as business administration, recreation, or library science
• Experience working in a recreation or library setting
• Certification in customer service, such as Certified Customer Service Representative (CCSR) or Certified Customer Service Manager (CCSM)
• Experience with customer relationship management (CRM) software and database management systems

• *Skills and Competencies**

To excel in this role, you'll need:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Basic computer skills, including Microsoft Office and database management
• Ability to lift up to 25 pounds and stand for long periods
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to maintain confidentiality and handle sensitive information

• *Career Growth Opportunities and Learning Benefits**

As a Customer Service Specialist at arenaflex, you'll have opportunities to:

• Develop your skills and knowledge in customer service, recreation, and library services
• Work with a dynamic team that's passionate about delivering exceptional customer experiences
• Participate in ongoing training and professional development opportunities
• Collaborate with other departments to improve services and programs
• Contribute to the development of new initiatives and projects

• *Work Environment and Company Culture**

arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. As a Customer Service Specialist, you'll work in a fast-paced and dynamic environment that's focused on delivering exceptional customer experiences. You'll have the opportunity to work with a diverse team of professionals who share your passion for customer service and community engagement.

• *Compensation, Perks, and Benefits**

arenaflex offers a competitive compensation package, including:

• Competitive hourly rate
• Opportunities for professional development and career growth
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Access to arenaflex's employee assistance program (EAP)
• Discounts on arenaflex programs and services

• *How to Apply**

If you're a motivated and customer-focused individual who's passionate about delivering exceptional service, we want to hear from you! To apply, please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!

• *Equal Employment Opportunity**

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination. If you require an accommodation due to a disability, please contact the Human Resources Department at least 5 working days before a scheduled interview/examination process. Medical disability verification may be required prior to accommodation.

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