Experienced Customer Service Specialist – Provider Relations and Billing Support

At careerzynith, we are dedicated to providing exceptional child care services to families across the nation. As a leading provider of innovative solutions, we are seeking a highly skilled and compassionate Customer Service Specialist to join our team. This is an exciting opportunity to work in a dynamic environment, where you will have the chance to make a meaningful impact on the lives of our providers and the children they serve.

• *About careerzynith**

careerzynith is a forward-thinking organization that is committed to delivering high-quality child care services to families in need. Our mission is to provide a safe, nurturing, and supportive environment that fosters the growth and development of children. We believe in the importance of building strong relationships with our providers, and we are dedicated to providing them with the support and resources they need to succeed.

• *Job Summary**

We are seeking a Customer Service Specialist to serve as the first point of contact for providers within our child care services program. This role involves assisting with inquiries, resolving billing issues, and providing technical support for the billing system. As a Customer Service Specialist, you will be responsible for providing exceptional customer service, resolving complex issues, and maintaining accurate billing records. This is a remote position with occasional travel to headquarters, and we require a valid driver's license and access to an insured vehicle.

• *Key Responsibilities**

As a Customer Service Specialist, you will be responsible for the following key responsibilities:

• **Assist providers with understanding program requirements and addressing billing concerns**: You will work closely with providers to understand their needs and concerns, and provide them with clear and concise information about program requirements and billing procedures.
• **Provide technical support for the billing and payment systems**: You will be responsible for troubleshooting technical issues with the billing system, and providing technical support to providers as needed.
• **Create support tickets and escalate unresolved issues**: You will create support tickets for unresolved issues, and escalate them to the relevant teams for further assistance.
• **Respond to rate change inquiries and connect providers with relevant teams**: You will respond to rate change inquiries from providers, and connect them with the relevant teams for further assistance.
• **Update provider details and process password change requests**: You will update provider details in our system, and process password change requests as needed.
• **Handle customer service inquiries and resolve or escalate as needed**: You will handle customer service inquiries from providers, and resolve or escalate them as needed.
• **Maintain accurate billing by updating school calendars in the system**: You will update school calendars in our system to ensure accurate billing, and maintain accurate records.
• **Foster a positive, collaborative team environment**: You will work closely with our team to foster a positive and collaborative environment, and contribute to our company culture.
• **Stay updated on industry trends and handle special projects as needed**: You will stay updated on industry trends and handle special projects as needed, to ensure that we are providing the best possible services to our providers and the children they serve.

• *Required Qualifications**

To be considered for this position, you must have the following qualifications:

• **Bachelor's degree in a related field**: You must have a Bachelor's degree in a related field, such as business, education, or social work.
• **Minimum of three years of professional experience in a human services or related field**: You must have a minimum of three years of professional experience in a human services or related field, such as child care services, social work, or education.

• *Preferred Qualifications**

While not required, the following qualifications are preferred:

• **Experience in child care services or a similar field**: You have experience working in child care services or a similar field, such as education or social work.
• **At least one year of experience in customer service**: You have at least one year of experience in customer service, and are familiar with providing exceptional customer service in a fast-paced environment.
• **Knowledge of federal regulations related to child care or public assistance programs**: You have knowledge of federal regulations related to child care or public assistance programs, and are familiar with the requirements and procedures for these programs.

• *Key Skills and Competencies**

To be successful in this role, you must have the following key skills and competencies:

• **Excellent oral, written, and interpersonal communication skills**: You have excellent oral, written, and interpersonal communication skills, and are able to communicate effectively with providers, colleagues, and other stakeholders.
• **Proficiency in Microsoft Office (Word, Excel, PowerPoint) and telephony software**: You are proficient in Microsoft Office (Word, Excel, PowerPoint) and telephony software, and are able to use these tools to provide technical support and resolve issues.
• **Strong organizational skills with the ability to prioritize tasks and work independently**: You have strong organizational skills, and are able to prioritize tasks and work independently in a fast-paced environment.
• **Sensitivity to diverse communities and ability to adapt to changing needs**: You are sensitive to diverse communities, and are able to adapt to changing needs and requirements.
• **Ability to respond quickly and effectively to customer inquiries**: You are able to respond quickly and effectively to customer inquiries, and are able to resolve or escalate issues as needed.

• *Physical Requirements**

To perform the duties of this role, you must be able to:

• **Sit, stand, and walk in various settings**: You must be able to sit, stand, and walk in various settings, including a home office or headquarters.
• **Good visual acuity for reviewing and analyzing data**: You must have good visual acuity for reviewing and analyzing data, and be able to read and understand written materials.
• **Full range of hand and finger motion for data entry**: You must have a full range of hand and finger motion for data entry, and be able to use a computer and other office equipment.

• *How to Apply**

If you are a motivated and compassionate individual who is passionate about providing exceptional customer service, we encourage you to apply for this position. Please submit your application through our designated application process, and we will contact you if you are selected for an interview.

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