Experienced Customer Success Hero US - M/F at careerzynith

Are you a customer success expert with a passion for driving growth and delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than careerzynith, a leading innovator in the industry, as we seek a seasoned Customer Success Hero US - M/F to join our team.

• *About careerzynith**

careerzynith is a human-centric company that values honesty, collaboration, reliability, excellence, passion, and caring. We believe that collective success is an integral part of the wellbeing of all in the workplace, and we strive to offer our employees stimulating working conditions so they can give the best of themselves. With a strong focus on remote work, we foster a culture where every colleague seems just a click away, regardless of their location.

• *The Role**

As a Customer Success Hero US - M/F at careerzynith, you will be responsible for driving the growth of our US market by ensuring alignment between customer onboarding, VIP treatment for Enterprise clients, assisting customers in bad health, customer discovery/interviews, gathering insights from churned customers, and promoting new features/modules/add-ons to existing customers. Your ultimate goal will be to decrease net MRR churn and collect feedback from our customers to help us build a product that is better aligned with their needs.

• *Key Responsibilities**

• Ensure the growth of our US market by aligning customer onboarding, VIP treatment for Enterprise clients, assisting customers in bad health, customer discovery/interviews, gathering insights from churned customers, and promoting new features/modules/add-ons to existing customers
• Decrease net MRR churn and collect feedback from our customers to help us build a product that is better aligned with their needs
• Develop and maintain strong relationships with our customers to ensure their success and satisfaction
• Collaborate with the existing customer success team members to share best practices and drive results
• Participate in sales demos and customer support to gain in-depth knowledge of our product, its API ecosystem, and our competitive landscape
• Gather insights from customers to nurture and prioritize our product roadmap
• Propose customers to participate in longer form interviews in exchange for Amazon gift cards
• Reach out to churned customers to better understand the real reason for their cancellation
• Present new features/modules/add-ons to existing customers and upsell as needed

• *Essential Qualifications**

• At least 2-3 years of experience in customer success/support/sales at a self-service B2B SaaS business
• Strong ability to write and speak English; another language is a plus
• Familiarity with tools such as Salesmachine and Intercom
• Obsessed by customer service
• Comfortable with calls and live demos, ready to answer any question or face any objection
• Impeccable communication skills
• Problem solver
• Strong organizational skills
• Goal- and results-driven
• Experience in the social media industry is a big plus
• Strong team player but still a self-starter
• Thrives in a multitasking environment and can adjust priorities on the fly
• Able to work in a high-energy, hyper-growth, startup environment
• Eager to learn, adapt, and perfect your work; you seek out help and put it to good use

• *Preferred Qualifications**

• Experience in customer success roles with a focus on proactive customer engagement and upselling/cross-selling
• Strong understanding of the SaaS industry and its trends
• Experience with CRM software and data analysis tools
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities and deadlines

• *What We Offer**

• Competitive salary, commensurate with experience
• Opportunity to work with a leading innovator in the industry
• Collaborative and dynamic work environment
• Remote work options with a flexible schedule
• Opportunities for career growth and professional development
• Comprehensive benefits package, including health insurance, dental and vision coverage, 401k, and HSA
• 20 paid vacation days, 5 sick/personal paid days, 10 Bank holidays, and extra paid day per year spent (capped to 4)
• Participation in regular retreats and team-building activities
• Glassdoor rating 5 stars (check us on Glassdoor)
• And more to come...

• *How to Apply**

If you are a motivated and results-driven individual with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you!

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