Experienced Customer Success Manager – Driving Customer Loyalty and Growth in careerzynith

At careerzynith, we're on a mission to empower organizations to maximize the transformative potential of data and AI. Our innovative product enables both technical and less technical 'data people' across their organizations to create high-quality, governed, safe, and reusable data products. As a leader in the industry, we're proud to have been recognized as a Leader in the Gartner Magic Quadrant for Data Quality Solutions, and we're excited to continue our growth journey with the support of talented individuals like you.

• *About careerzynith**

careerzynith is a global company with a diverse team of professionals located across the globe. We're committed to creating a work environment that's both challenging and fun, where our employees can thrive and grow. Our company culture is defined by five core values:

• **Challenging Fun**: We believe that work should be enjoyable and engaging, and we strive to create an environment that's both challenging and fun.
• **ONE Team**: We're a team-oriented company that values collaboration and teamwork.
• **Customer Centric**: We're committed to delivering exceptional customer experiences and building long-term relationships with our customers.
• **Candid and Caring**: We believe in being open and honest in our communication, and we care deeply about our employees and customers.
• **Aim High**: We're a company that's always striving to achieve excellence and push beyond our limits.

• *Job Summary**

As a Customer Success Manager at careerzynith, you'll be responsible for managing a defined book of business to ensure customers successfully deploy, adopt, and renew our solutions. You'll be a trusted advisor to our customers, helping them gain value from our products and driving retention, adoption, and growth. You'll work closely with our sales, product, and engineering teams to develop strategic and technical plans that help customers achieve their business objectives.

• *Key Responsibilities**

• Act as a trusted advisor to a portfolio of customers in North America and help them gain value from careerzynith, drive retention, adoption, and growth, as well as secure customer advocacy.
• Consistently achieve quarterly renewal revenue targets, striving for a high percentage of on-time revenue retention and expansion.
• Drive customer awareness of product features and careerzynith services to maximize adoption and realize value from our solutions.
• Develop and maintain strong, multi-level relationships with each customer in your portfolio.
• Partner with customer-facing teams to develop strategic and technical plans that help customers achieve their business objectives. Manage the implementation of these plans, including the tracking of objectives, stakeholders, milestones, risks, and metrics, while effectively carrying out customer-success strategies and best practice.
• Engage in consistent, proactive customer and partner meetings to positively impact customer loyalty and revenue growth.
• Recognize expansion opportunities and effectively qualify them for Sales counterparts to bring to closure.
• Be the voice of the customer (VOC) inside of careerzynith, communicate customer feedback and requirements, including documenting, quantifying, and prioritizing feedback to align the careerzynith teams to meet the customer's needs.
• Work closely with the Product, Support, Services, Security, Engineering, and other teams to streamline and prioritize work needed for customer success.

• *Is This You?**

• You have 3+ years of work experience in customer-facing roles in Customer Success, Consulting, Pre-Sales, Professional Services, Technical Project Management, or Technical Account Management, ideally in the PaaS/SaaS environment.
• You have the technical background and experience to become a true trusted advisor to customers in getting value out of our data quality/governance/MDM platform.
• You understand the nuanced relationship between customer health and all cross-functional aspects such as product features, issue remediation, or marketing events engagement.
• You have coordinated enterprise software onboarding, adoption, customer satisfaction, or churn mitigation strategies with Professional Services, Sales, and Product teams.
• You have experience working with enterprise customers and managing complex customer relationships.
• You are an exceptional communicator, negotiator, and problem-solver.
• You are a team player who can also work independently and prioritize multiple tasks effectively.

• *Work Equipment**

• Company laptop
• Personal cell phone contribution

• *Perks & Benefits**

• Medical Insurance (including vision & dental)
• 401(k) with employer match contribution
• Life Insurance
• Long-term disability insurance
• Employee Assistance Program (EAP)
• Long-Term Incentive Program
• "Bring Your Friend" referral program
• 5 sick days and 10-15 days of vacation, with the option to request additional Flexible Time-Off days when needed
• The Global Family Support Program - a paid leave program to help all parents focus on the new addition to their family
• Flexible working hours & flexible working setup
• Conference tickets to the best industry events of the year
• Online courses & company access to Udemy to hone your skills

• *Why Join careerzynith?**

At careerzynith, we're committed to creating a work environment that's both challenging and fun, where our employees can thrive and grow. We offer a competitive compensation package, comprehensive benefits, and a range of perks and programs to support your career development and well-being. If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we'd love to hear from you.

• *How to Apply**

If you're interested in joining our team as a Customer Success Manager, please submit your application through our website. We can't wait to hear from you!

Join Our Team Today!

At careerzynith, we're committed to creating a work environment that's both challenging and fun, where our employees can thrive and grow. We're looking for talented individuals who share our passion for delivering exceptional customer experiences and driving business growth. If you're a motivated and customer-focused individual who is passionate about making a difference, we'd love to hear from you.

Apply now and take the first step towards an exciting career opportunity with careerzynith!

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