Experienced Customer Success Manager III – Driving Customer Value and Growth at careerzynith

At careerzynith, we're passionate about creating a better digital world for our customers and their customers. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. As a Customer Success Manager III at careerzynith, you'll play a critical role in driving customer value and growth, ensuring our customers derive maximum benefit from our solutions.

• *About careerzynith**

careerzynith is a leading provider of innovative solutions that protect apps, APIs, and infrastructure from attackers, enabling digital businesses to be lightning fast and available whenever customers need them. Our products make it easier for our customers to provide exceptional, secure digital experiences for their customers, while staying ahead of threats. We're a force for a better digital world, and we're committed to creating a human-first culture that encourages authenticity, diversity, and inclusion.

• *Job Summary**

As a Customer Success Manager III at careerzynith, you'll be responsible for ensuring our customers achieve their desired business outcomes by providing exceptional support, guidance, and strategic planning. You'll partner closely with internal teams, including sales, product, and support, to develop and execute customer success plans that drive revenue growth, customer satisfaction, and retention. Your expertise will help us identify new opportunities, improve customer adoption, and increase renewal rates.

• *Key Responsibilities**

• Develop and execute customer success plans that drive revenue growth, customer satisfaction, and retention
• Partner with internal teams to identify new opportunities, improve customer adoption, and increase renewal rates
• Provide exceptional support, guidance, and strategic planning to ensure customers achieve their desired business outcomes
• Collaborate with customers to understand their business objectives, challenges, and goals
• Develop and maintain a deep understanding of careerzynith products and services, as well as industry trends and best practices
• Analyze data to identify trends, opportunities, and challenges, and develop strategies to address them
• Develop and maintain strong relationships with customers, internal stakeholders, and external partners
• Stay up-to-date with industry trends, best practices, and careerzynith products and services to ensure continuous improvement and innovation

• *Customer Loyalty & Value Generation**

• Ensure customers derive value from their investment in careerzynith, utilize all of their licenses, identify new opportunities, and collaborate with other careerzynith teams to ensure adoption and a successful renewal
• Increase renewal rates and reducing churn
• Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores
• Drive new business growth through greater advocacy and reference-ability
• Promote and educate customers on the resources and wider customer communities available
• Act as a 'mentor' by working in partnership with the customers' support service to ensure it is being effective for improvement requests and critical issues

• *Leadership & Collaboration**

• Partner with account teams and other internal teams to develop successful account strategies and plans that direct company resources to encourage renewal and return of investment cross pillar
• Engage with customers' cloud strategies and guide them by providing resources that can assist their strategic business direction
• Manage internal relationships to promote customer success activities such as on-boarding, training, professional services, customer support, renewals, cross-sell/up-sell, advocacy
• Diligently and consistently update the internal Customer Relationship Management system with the customer's business objectives and any metrics that define success to the customer
• Develop and maintain a continuous close relationship with the relevant Application Sales Representative(s) throughout the customer lifecycle

• *Industry Knowledge**

• Aid the careerzynith team in mapping customer journey
• Deliver regular business reviews and success plans to senior executives and key business partners
• Monitor customer usage data, health indicators, renewal dates, and growth opportunities and translate into strategies for success
• Develop an understanding of typical challenges faced by customers and appropriately map careerzynith features and associated business benefits to address their needs

• *Critical Thinking, Innovation & Ability to Deliver Results**

• Analyze data to enable us to develop a plan for each customer to ensure outcomes are measurable
• Use customer surveys for product and service feedback to help product management define the product roadmap and build continuous performance improvements across all teams
• Be a Customer Success evangelist for careerzynith aiding in growing the tools and systems required to be successful
• Participate in the development of tools and resources used by our team, as well as the engagement points and methods both internal and external to careerzynith

• *Requirements**

• Minimum of 8 years experience delivering technology and business outcomes for customers and customer success related activities
• Bachelor's or Master's degree in a related field, Computing or Business & Information Technology preferred or equivalent validated relevant professional experience
• Professional experience and knowledge of our industry and a CSM role is required
• Strong empathy for customers and passion for revenue and growth
• Written and verbally communicate a complex message in a simplistic way
• Collaborative, persistent, and proactive
• Confident and engaging presentation skills, personable, positive, approachable, and tenacious
• Commercial acumen
• Resilient, handling pressured situations
• Strong time management work ethic and focus on delivery
• Willingness and ability to travel is required

• *What We Offer**

• Competitive annual base pay: $132,726.00 - $199,088.00
• Incentive compensation, bonus, restricted stock units, and benefits
• Opportunity to work with a leading provider of innovative solutions that protect apps, APIs, and infrastructure from attackers
• Collaborative and dynamic work environment that encourages authenticity, diversity, and inclusion
• Professional development opportunities to help you grow and succeed in your career
• Flexible work arrangements, including remote work options and a hybrid schedule

• *How to Apply**

If you're passionate about customer success and want to join a team that's dedicated to creating a better digital world, apply now! Please submit your resume and a cover letter explaining why you're the ideal candidate for this role.

Apply Job!

• *Equal Employment Opportunity**

careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination. If you require accommodations during the application process, please contact us at [email protected].

• *Note**

careerzynith reserves the right to change or terminate any benefit plan without notice. Please note that careerzynith only contacts candidates through careerzynith email addresses (ending with @careerzynith.com) or auto email notifications from Workday (ending with careerzynith.com or @myworkday.com).

Apply for this job